Customer Service Specialist

Fenetex Motorized Screens; Jacksonville (FL); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Medical, dental and vision plans

Paid time off

401k with company match

Job summary

A growing company in the service sector is seeking a full-time Customer Service Specialist to support its sales department. The role requires excellent communication skills, attention to detail, and the ability to handle customer inquiries independently. Responsibilities include processing orders and maintaining customer satisfaction. The position offers benefits such as medical, dental, paid time off, and a 401k plan. Interested candidates should submit their resume and references for consideration.

Qualifications

• Strong verbal and written communication skills are essential.
• Attention to detail and the ability to solve problems efficiently are required.
• Candidates must show empathy in customer interactions.

Responsibilities

• Respond to inquiries and resolve complaints for customer satisfaction.
• Process orders, returns, and payments accurately.
• Maintain accurate customer records and follow up on customer needs.

Skills

Excellent verbal and written communication skills

Attention to detail

Problem-solving skills

Ability to use empathetic statements

Proficient in MS Office

Knowledge of office software packages

Reliable transportation and attendance

Team contribution willingness

Tools

MS Office

Google Sheets

Job description

Busy and growing company seeks a career oriented, stable, full time Customer Service Specialist to support our sales department. Successful candidate will be an energetic professional experienced in handling a wide range of administrative and customer support tasks and is able to work independently with little or no supervision, but who likes and gets along well with others. This position is focused on providing exceptional customer service to internal and external customers alike. While there is not a specific dress code, a neat and tidy appearance is expected (for example jeans are okay, sweats or pajama pants are not).

ABOUT FENETEX

Fenetex manufactures the very highest quality retractable exterior screens for use on high end residential and commercial applications. We have experienced continuous growth since our inception in 1999 and we're actively reaching new markets across the country as well as beyond our borders. We attribute this success to our on-going commitment to quality...in our products, processes, and people.

ABOUT THE POSITION

Compensation: Hourly compensation commensurate with experience.

This position is Full Time. Our regular hours are Mon-Fri, 8:30-5:30, with rare but occasional overtime. Job Location is on the West Side. Position includes opportunities for benefits including medical, dental and vision plans, paid time off, 401k with company match (after eligibility periods).

SPECIFIC DUTIES

• Customer Interaction:
  • Responding to inquiries, resolving complaints, and providing product or service information.
  • Building rapport and positive relationships with customers.
  • Identifying and understanding customer needs.
• Customer Satisfaction:
  • Ensuring customer satisfaction with products and services.
  • Following up with customers to ensure their needs are met.
  • Escalating issues when necessary.
• Other Duties:
  • Processing orders, returns, and payments.
  • Maintaining accurate customer records.
  • Working with other teams (e.g., marketing, fulfillment) to resolve issues.

Requirements

• Excellent verbal and written communication skills
• Attention to detail and problem solving skills
• Ability to listen to the customer, and use empathetic statements to de-escalate
• Ability to analyze given situation to provide a “win” for the customer
• Proficient in MS Office and GSheets
• Computer skills and knowledge of office software packages
• Reliable transportation and attendance
• Willingness to “jump in” and contribute to the success of the team and company

Our facility and the surrounding area is a non-smoking environment. Background check will be performed. Please submit your resume, salary requirements, along with two recent work references, and let us know a little about yourself!