Customer Success Specialist - Filtration & Solutions

Total Filtration Services; Troy (MI); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Holiday pay

Parental leave

Job summary

Total Filtration Services, located in Troy, MI, is seeking a detail-oriented customer service representative to enter orders and quotes into Cloud Suite Distribution and support the field sales team with order statuses. You will assist with new part setups, sourcing requests, and non-stocks with Corporate Purchasing.

Proactive issue identification and cost-saving suggestions are valued. A strong communicator with proficiency in Microsoft Office and a customer-focused mindset will thrive in our

Qualifications

• Excellent oral and written communication skills.
• Solid organizational skills with the ability to prioritize effectively.
• Demonstrated sense of urgency with the ability to meet deadlines.
• Commitment to providing exceptional customer service to both internal and external customers.

Responsibilities

• Enter customer orders and quotes into ERP system (Cloud Suite Distribution).
• Provide support for field sales team via quoting, order entry, and order statuses.
• Assist field sales with new part setups, sourcing requests, and non-stocks with Corporate Purchasing.
• Proactively identify issues and provide solutions.
• Provide suggestions for cost savings, process improvement and enhanced customer service.
• Demonstrate product knowledge proficiency by utilizing all resources available to stay current.
• Use ticketing system for communications with internal and external customers (Zendesk).
• Work closely with other departments to provide exemplary customer service.

Skills

Order entry

Communication

Problem solving

Teamwork

Microsoft Office

Tools

Zendesk

Job description

Total Filtration Services, located in Troy, MI, is seeking a detail-oriented customer service representative to enter orders and quotes into Cloud Suite Distribution and support the field sales team with order statuses. You will assist with new part setups, sourcing requests, and non-stocks with Corporate Purchasing.

Proactive issue identification and cost-saving suggestions are valued. A strong communicator with proficiency in Microsoft Office and a customer-focused mindset will thrive in our