Customer Service Admin — Growth Path & Benefits

Westside Lexus; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

On-the-job training and advancement

Competitive pay plans

Vacation and holiday pay

Medical, dental and vision benefits

Life and disability insurance

401(k) with employer match

Employee assistance program

Education assistance

Job summary

Westside Lexus in Houston is seeking a Customer Service Admin to represent the Service department by handling phone and in-person guest interactions, scheduling, and basic invoicing. You will coordinate with service staff to ensure a smooth guest experience and drive timely communications.

The role emphasizes professionalism, reliability, and a long-term career mindset, with opportunities for advancement within a family-like dealership culture.

Qualifications

• Demonstrated ability to work professionally and courteously with customers and team members.
• A positive mindset and a passion for providing great customer service.
• Proficiency with multiline phone systems and computers.
• Ability to work in a fast-paced work environment.
• Organizational and time management skills.
• Excellent written and verbal skills.
• Must be able to work up to 2 Saturdays a month.
• Work all available shifts, between 7am – 7:30pm

Responsibilities

• Ensure that customer service needs are met.
• Scheduling service appointments over the phone.
• Resolve conflicts in person as well as over the phone.
• Explain invoices and charges, confirming and editing invoices if need be.
• Other admin duties such as submitting invoices to 3rd party companies and collecting payment.
• Greeting customers promptly and courteously.
• Fully coordinate and communicate actions with managers, service advisors, technicians and customers.
• Responsible for submitting accurate cash, check and credit card deposits.
• Generating additional business and performing outbound calls to schedule repairs, service, special ordered parts, and service recalls.

Job description

Westside Lexus in Houston is seeking a Customer Service Admin to represent the Service department by handling phone and in-person guest interactions, scheduling, and basic invoicing. You will coordinate with service staff to ensure a smooth guest experience and drive timely communications.

The role emphasizes professionalism, reliability, and a long-term career mindset, with opportunities for advancement within a family-like dealership culture.