Customer Service Admin | Auto Dealership Path to Growth

The Friedkin Group; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

On-the-Job Training

Competitive Pay Plans

Vacation and Holiday Pay

Medical, Dental and Vision benefits

Life and Disability Insurance

401(k) with Employer Match

Employee Assistance Program

Education Assistance

Voluntary Benefits

Job summary

The Friedkin Group’s Westside Lexus is seeking a friendly and professional Customer Service Admin to represent the Service department by phone and in person. You will handle daily admin tasks, schedule service appointments, explain invoices, and support service staff to ensure a smooth guest experience.

We value reliability, a positive attitude, and a willingness to grow with a long-term career. Multiline phone proficiency and strong communication are essential, as are organizational skills and

Qualifications

• Demonstrated ability to work professionally and courteously with customers and team members.
• A positive mindset and a passion for providing great customer service.
• Proficiency with multiline phone systems and computers.
• Ability to work in a fast-paced work environment.
• Organizational and time management skills.
• Excellent written and verbal skills.
• Must be able to work up to 2 Saturdays a month.
• Work all available shifts, between 7am - 7:30pm.

Responsibilities

• Ensure that customer service needs are met.
• Scheduling service appointments over the phone.
• Resolve conflicts in person as well as over the phone.
• Explain invoices and charges, confirming and editing invoices if need be.
• Other admin duties such as submitting invoices to 3rdparty companies and collecting payment.
• Greeting customers promptly and courteously.
• Fully coordinate and communicate actions with managers, service advisors, technicians and customers.
• Responsible for submitting accurate cash, check and credit card deposits.
• Generating additional business and performing outbound calls to schedule repairs, service, special ordered parts, and service recalls.

Skills

Customer service

Phone system proficiency

Computers

Communication skills

Organizational skills

Time management

Written and verbal skills

Job description

The Friedkin Group’s Westside Lexus is seeking a friendly and professional Customer Service Admin to represent the Service department by phone and in person. You will handle daily admin tasks, schedule service appointments, explain invoices, and support service staff to ensure a smooth guest experience.

We value reliability, a positive attitude, and a willingness to grow with a long-term career. Multiline phone proficiency and strong communication are essential, as are organizational skills and