Customer Service Administrator - Westside Lexus

Gulf States Financial Services, Inc.; Houston (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

On-the-Job Training

Competitive Pay

Vacation and Holiday Pay

Medical, Dental & Vision

Job summary

Westside Lexus is seeking a Customer Service Admin to represent the Service department on calls and in person. You will schedule service appointments, greet customers, and coordinate with managers and technicians to ensure smooth service flow.

The role requires professionalism, strong communication, and the ability to work in a fast-paced environment. Occasional Saturday work and shift coverage from 7am to 7:30pm are expected.

Qualifications

• Demonstrated ability to work professionally and courteously with customers and team members.
• Positive mindset and passion for providing great customer service.
• Proficiency with multiline phone systems and computers.
• Ability to work in a fast-paced environment.
• Strong organizational and time management skills.
• Excellent written and verbal skills.
• Ability to work up to 2 Saturdays a month.
• Able to work shifts between 7am–7:30pm.

Responsibilities

• Serve as the Service department representative on the phones and in person.
• Schedule service appointments over the phone.
• Resolve conflicts in person and on the phone.
• Explain invoices, confirm and edit charges as needed.
• Submit invoices to 3rd party companies and collect payments.
• Greet customers promptly and courteously.
• Coordinate actions with managers, service advisors, technicians and customers.
• Submit accurate deposits (cash, check, credit card).
• Generate additional business with outbound calls to schedule repairs and recalls.

Skills

Customer service

Multiline phone systems

Professional demeanor

Reliability

Communication

Time management

Teamwork

Organizational skills

Tools

Phone system

Computer literacy

Job description

Customer Service Admin– Westside Lexus

At Westside Lexus, we serve to provide excellence to our guests each step of the way. As our customer service admin, we are the representation of the Service department on the phones, as well as in person, to our guests and providing additional support alongside our service team. We are searching for candidates with high spirits, a professional demeanor and attitude, and a love for exceeding expectations! While we prefer someone with experience, candidates with great potential will also be considered. To be successful in this position you will need to be reliable, personable, and ready to make a move towards a long-term career. Our dealership is a family, and we treat everyone as such.

Essential Job Responsibilities:

• Ensure that customer service needs are met.
• Scheduling service appointments over the phone.
• Resolve conflicts in person as well as over the phone.
• Explain invoices and charges, confirming and editing invoices if need be.
• Other admin duties such as submitting invoices to 3rd party companies and collecting payment.
• Greeting customers promptly and courteously.
• Fully coordinate and communicate actions with managers, service advisors, technicians and customers.
• Responsible for submitting accurate cash, check and credit card deposits.
• Generating additional business and performing outbound calls to schedule repairs, service, special ordered parts, and service recalls.

Requirements:

• Demonstrated ability to work professionally and courteously with customers and team members
• A positive mindset and a passion for providing great customer service
• Proficiency with multiline phone systems and computers
• Ability to work in a fast-paced work environment
• Organizational and time management skills
• Excellent written and verbal skills
• Must be able to work up to 2 Saturdays a month
• Work all available shifts, between 7am – 7:30pm

What We Offer:

• Comprehensive On-The-Job Training and Opportunity for Advancement
• Competitive Pay Plans
• A Well-Established Company and Stellar Reputation
• Vacation and Holiday Pay
• Medical, Dental and Vision benefits
• Life and Disability Insurance
• 401(k) Investment Plan with Employer Match
• Employee Assistance Program
• Education Assistance
• Voluntary Benefits and much more!

About our Dealership

Our Talent Team recruits talent to compliment both our Westside and Northside Lexus dealerships. With our recent business growth we are in need of quality individuals to staff our dealership needs. We seek individuals that have the highest level of integrity, a stable work history, a commitment to relentless customer satisfaction and a desire for a long term profitable career.

Join our rewarding environment and showcase your skills. Join us today.

Check us out on Social Media:

https://www.facebook.com/westsidelexus/

https://www.instagram.com/westsidelexus/

*The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing.