Service Scheduler & Admin Specialist

Gulf States Financial Services, Inc.; Houston (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

On-the-Job Training

Competitive Pay

Vacation and Holiday Pay

Medical, Dental & Vision

Job summary

Westside Lexus is seeking a Customer Service Admin to represent the Service department on calls and in person. You will schedule service appointments, greet customers, and coordinate with managers and technicians to ensure smooth service flow.

The role requires professionalism, strong communication, and the ability to work in a fast-paced environment. Occasional Saturday work and shift coverage from 7am to 7:30pm are expected.

Qualifications

• Demonstrated ability to work professionally and courteously with customers and team members.
• Positive mindset and passion for providing great customer service.
• Proficiency with multiline phone systems and computers.
• Ability to work in a fast-paced environment.
• Strong organizational and time management skills.
• Excellent written and verbal skills.
• Ability to work up to 2 Saturdays a month.
• Able to work shifts between 7am–7:30pm.

Responsibilities

• Serve as the Service department representative on the phones and in person.
• Schedule service appointments over the phone.
• Resolve conflicts in person and on the phone.
• Explain invoices, confirm and edit charges as needed.
• Submit invoices to 3rd party companies and collect payments.
• Greet customers promptly and courteously.
• Coordinate actions with managers, service advisors, technicians and customers.
• Submit accurate deposits (cash, check, credit card).
• Generate additional business with outbound calls to schedule repairs and recalls.

Skills

Customer service

Multiline phone systems

Professional demeanor

Reliability

Communication

Time management

Teamwork

Organizational skills

Tools

Phone system

Computer literacy

Job description

Westside Lexus is seeking a Customer Service Admin to represent the Service department on calls and in person. You will schedule service appointments, greet customers, and coordinate with managers and technicians to ensure smooth service flow.

The role requires professionalism, strong communication, and the ability to work in a fast-paced environment. Occasional Saturday work and shift coverage from 7am to 7:30pm are expected.