Customer Service & Admin Assistant (Phone & Data Entry)

Crystal Clean; Hoffman Estates (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Wellness Program

Flexible Spending Accounts

Life Insurance

Long-Term Disability

Employee Assistance Program

Tuition Reimbursement

Job summary

Crystal Clean LLC is seeking a Branch Administration Assistant to support branch operations by processing administrative paperwork accurately and serving as a primary contact for customer inquiries via the company phone line. The role involves data entry, routing calls, maintaining contact with field personnel, and performing general office duties in a primarily indoor office environment.

Qualifications include a high school diploma, strong communication, prioritization, reliability, and

Qualifications

• High school diploma or equivalent.
• Ability to prioritize and meet deadlines.
• Strong communication skills.
• Strong work ethic.
• Reliable.
• Good numerical aptitude.
• Above-average computer skills, including Microsoft Excel, Word, and Outlook.

Responsibilities

• Process branch paperwork accurately and in a timely manner.
• Answer the Customer Service phone line in a professional manner (average 40 calls per day).
• Route and distribute incoming customer phone calls accurately.
• Respond to customer inquiries.
• Maintain direct contact with field personnel from branch locations.
• Develop knowledge of a variety of field concepts, practices, and procedures.
• Perform general office duties.

Skills

Data entry

Customer service

Phone support

Microsoft Excel

Microsoft Word

Outlook

Communication

Team player

Prioritization

Education

High school diploma or equivalent

Job description

Crystal Clean LLC is seeking a Branch Administration Assistant to support branch operations by processing administrative paperwork accurately and serving as a primary contact for customer inquiries via the company phone line. The role involves data entry, routing calls, maintaining contact with field personnel, and performing general office duties in a primarily indoor office environment.

Qualifications include a high school diploma, strong communication, prioritization, reliability, and