Customer Service Representative / Branch Administration Assistant

Crystal Clean LLC; Hoffman Estates (IL); On-site; USD 21,000 - 47,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Wellness Program

Flexible Spending Accounts

Life Insurance

Long-Term Disability

Employee Assistance Program

Tuition Reimbursement

Job summary

Crystal Clean LLC in Hoffman Estates, IL is seeking a Branch Administration Assistant to support branch operations by processing administrative paperwork and serving as a primary contact for customer inquiries via the company phone line. Responsibilities include data entry, meeting weekly goals, handling about 40 calls per day, routing calls, responding to inquiries, and coordinating with field personnel.

Requires a high school diploma, strong computer skills (Excel, Word, Outlook) and a

Qualifications

• High school diploma or equivalent required.
• Team player who is friendly, personable, and enthusiastic.
• Ability to prioritize and meet deadlines.
• Strong work ethic and reliability.
• Good numerical aptitude.
• Above-average computer skills: Excel, Word, Outlook.

Responsibilities

• Process data entry and branch paperwork accurately and timely.
• Meet weekly processing goals and handle ~40 customer calls daily.
• Route and distribute incoming customer phone calls accurately.
• Respond to customer inquiries and coordinate with field personnel.

Skills

Data entry

Phone support

Customer service

Team player

Deadline-driven

Numerical aptitude

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

#5902

Job Description

The Branch Administration Assistant supports branch operations by processing administrative paperwork accurately and efficiently and serves as a key point of contact for customer inquiries via the Company's phone line.

Essential Functions

• Process (data entry) branch paperwork accurately and in a timely manner.
• Meet weekly processing goals. Answer the Customer Service phone line in a professional manner (average 40 calls per day).
• Route and distribute incoming customer phone calls accurately.
• Respond to customer inquiries.
• Maintain direct contact with field personnel from branch locations.
• Develop knowledge of a variety of field concepts, practices, and procedures.

Education & Essential Qualifications

• High school diploma or equivalent.
• Team player who is friendly, personable, and enthusiastic
• Ability to prioritize and meet deadlines
• Strong work ethic
• Reliable
• Good numerical aptitude
• Above-average computer skills, including Microsoft Excel, Word, and Outlook

Preferred Qualifications

• At least 2 years of business or customer service experience preferred.

Primarily indoor office environment; noise level is generally quiet. May require sitting for long periods. Regularly requires talking, hearing, seeing, and often reaching with hands. Regularly requires standing and walking. Regularly requires use of a computer keyboard, mouse, telephone, and other office equipment

Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.

This position includes the following Benefits:

• Health, Dental and Vision insurance
• Wellness Program
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability
• Employee Assistance Program
• Tuition Reimbursement

#CORADR

Location(s)

Pay Range The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.
The actual pay rate will depend on the person's qualifications and experience. $15.00 - $33.73 / hour

Pay Transparency

The pay range shown reflects the anticipated base pay range for this position across applicable geographic locations. Actual compensation may vary based on the employee’s primary work location, applicable geographic pay differential, experience, qualifications, and other job-related factors. Compensation will meet or exceed all applicable federal, state, and local minimum wage requirements for the employee’s primary work location.

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Employer Privacy Policy

EEO Statement Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.

EEO is the Law

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