Branch Administration Assistant

Crystal Clean LLC; Hoffman Estates (IL); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Wellness Program

Flexible Spending Accounts

Life Insurance

Long-Term Disability

Employee Assistance Program

Tuition Reimbursement

Job summary

Crystal Clean LLC is seeking a Branch Administration Assistant to support branch operations by processing administrative paperwork and serving as the main contact for customer inquiries via the company phone line.

The role emphasizes data entry accuracy, timely task completion, and professional phone support with an average of 40 calls per day. Strong numerical aptitude and Excel/Word/Outlook skills are important; the job is based in a primarily indoor office environment with benefits included.

Qualifications

• High school diploma or equivalent.
• Team player who is friendly, personable, and enthusiastic
• Ability to prioritise and meet deadlines
• Strong work ethic
• Reliable
• Good numerical aptitude
• Above-average computer skills, including Microsoft Excel, Word, and Outlook

Responsibilities

• Process (data entry) branch paperwork accurately and in a timely manner.
• Meet weekly processing goals. Answer the Customer Service phone line in a professional manner (average 40 calls per day).
• Route and distribute incoming customer phone calls accurately.
• Respond to customer inquiries.
• Maintain direct contact with field personnel from branch locations.
• Develop knowledge of a variety of field concepts, practices, and procedures.

Skills

Data entry

Customer service

Time management

Attention to detail

Strong work ethic

Numerical aptitude

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Description

The Branch Administration Assistant supports branch operations by processing administrative paperwork accurately and efficiently and serves as a key point of contact for customer inquiries via the Company's phone line.

Essential Functions

• Process (data entry) branch paperwork accurately and in a timely manner.
• Meet weekly processing goals. Answer the Customer Service phone line in a professional manner (average 40 calls per day).
• Route and distribute incoming customer phone calls accurately.
• Respond to customer inquiries.
• Maintain direct contact with field personnel from branch locations.
• Develop knowledge of a variety of field concepts, practices, and procedures.

Education & Essential Qualifications

• High school diploma or equivalent.
• Team player who is friendly, personable, and enthusiastic
• Ability to prioritize and meet deadlines
• Strong work ethic
• Reliable
• Good numerical aptitude
• Above-average computer skills, including Microsoft Excel, Word, and Outlook

Preferred Qualifications

• At least 2 years of business or customer service experience preferred.

Primarily indoor office environment; noise level is generally quiet. May require sitting for long periods. Regularly requires talking, hearing, seeing, and often reaching with hands. Regularly requires standing and walking. Regularly requires use of a computer keyboard, mouse, telephone, and other office equipment

Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.

The anticipated hourly range for this position is $21.00 – $24.00 an hour and includes benefits such as the following:

• Health, Dental and Vision insurance
• Wellness Program
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability
• Employee Assistance Program
• Tuition Reimbursement

Location(s)

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EEO Statement Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.