Branch Operations & Customer Care Specialist

Crystal Clean LLC; Hoffman Estates (IL); On-site; USD 21,000 - 47,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Wellness Program

Flexible Spending Accounts

Life Insurance

Long-Term Disability

Employee Assistance Program

Tuition Reimbursement

Job summary

Crystal Clean LLC in Hoffman Estates, IL is seeking a Branch Administration Assistant to support branch operations by processing administrative paperwork and serving as a primary contact for customer inquiries via the company phone line. Responsibilities include data entry, meeting weekly goals, handling about 40 calls per day, routing calls, responding to inquiries, and coordinating with field personnel.

Requires a high school diploma, strong computer skills (Excel, Word, Outlook) and a

Qualifications

• High school diploma or equivalent required.
• Team player who is friendly, personable, and enthusiastic.
• Ability to prioritize and meet deadlines.
• Strong work ethic and reliability.
• Good numerical aptitude.
• Above-average computer skills: Excel, Word, Outlook.

Responsibilities

• Process data entry and branch paperwork accurately and timely.
• Meet weekly processing goals and handle ~40 customer calls daily.
• Route and distribute incoming customer phone calls accurately.
• Respond to customer inquiries and coordinate with field personnel.

Skills

Data entry

Phone support

Customer service

Team player

Deadline-driven

Numerical aptitude

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Crystal Clean LLC in Hoffman Estates, IL is seeking a Branch Administration Assistant to support branch operations by processing administrative paperwork and serving as a primary contact for customer inquiries via the company phone line. Responsibilities include data entry, meeting weekly goals, handling about 40 calls per day, routing calls, responding to inquiries, and coordinating with field personnel.

Requires a high school diploma, strong computer skills (Excel, Word, Outlook) and a