Customer Service & Admin Assistant — Commission Eligible

The Meridian Company; East Lansing (MI); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision

Disability & Life Insurance

401(k) Match

Paid Time Off

Paid Holidays

Ongoing Training & Career Growth

Job summary

Meridian Company is seeking a Customer Service Representative / Administrative Assistant in East Lansing, MI. This role focuses on delivering exemplary customer service while supporting administrative functions across the business.

It offers stability, growth potential, and a team-oriented culture. The ideal candidate has 2+ years in customer service or admin work, strong communication and organizational skills, and proficiency with Microsoft Office and CRM tools.

Qualifications

• 2+ years of customer service and/or administrative experience (call center experience preferred).
• Experience with ServiceTitan or the home services industry is a plus, but not required.
• Strong computer skills, including Microsoft Office, email, and CRM applications.
• Exceptional communication and relationship-building skills.

Responsibilities

• Answering inbound customer calls and providing outstanding customer service.
• Scheduling appointments and assisting with customer inquiries.
• Handling HVAC equipment registrations and maintaining accurate records.
• Processing customer administrative follow-up tasks, including refunds and mailing invoices.
• Updating and maintaining customer information in company systems.
• Supporting office operations and assisting with various administrative duties.
• Working closely with internal teams to ensure a seamless customer experience.

Skills

Customer service

Administrative support

CRM proficiency

Multitasking

Communication

Detail-oriented

Tools

Microsoft Office

CRM applications

Email

Job description

Meridian Company is seeking a Customer Service Representative / Administrative Assistant in East Lansing, MI. This role focuses on delivering exemplary customer service while supporting administrative functions across the business.

It offers stability, growth potential, and a team-oriented culture. The ideal candidate has 2+ years in customer service or admin work, strong communication and organizational skills, and proficiency with Microsoft Office and CRM tools.