Onsite Customer Experience & Admin Assistant

DeGroot Inc.; Coloma (MI); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

A customer service-oriented company in Coloma, Michigan is seeking a friendly and organized Customer Service Administrative Assistant. The role involves managing customer interactions, processing inquiries, and supporting administrative tasks in a dynamic office environment. The ideal candidate has over 2 years of experience in customer service, excellent communication skills, and strong attention to detail. This is a full-time position offering competitive pay and benefits.

Qualifications

• 2+ years of experience in customer service or a related field.
• Strong interpersonal skills with a customer-focused mindset.
• Flexibility, time management, and ability to prioritize responsibilities.

Responsibilities

• Serve as the first point of contact for customers.
• Manage incoming customer service calls and emails.
• Track, submit, and monitor retail refunds.
• Proof packaging and marketing materials.
• Manage responses to customer reviews.

Skills

Customer service experience

Excellent communication skills

Interpersonal skills

Attention to detail

MS Office skills

Education

High school diploma or equivalent

Associate’s degree in Business/Administration

Job description

A customer service-oriented company in Coloma, Michigan is seeking a friendly and organized Customer Service Administrative Assistant. The role involves managing customer interactions, processing inquiries, and supporting administrative tasks in a dynamic office environment. The ideal candidate has over 2 years of experience in customer service, excellent communication skills, and strong attention to detail. This is a full-time position offering competitive pay and benefits.