Customer Service & Accounts Specialist

ARCH; Warren (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with company match after 90 days

Job summary

ARCH Global Precision in Warren, MI is seeking a Customer Service Representative to handle inquiries, process orders, and support customers across multiple channels. The role is full-time, Monday through Friday, 9:00am to 6:00pm, with a benefits package starting on day one.

The candidate will respond to questions, manage accounts, and coordinate information to ensure timely service. Responsibilities include processing orders, maintaining records, and assisting with pricing and delivery details,

Qualifications

• One year certificate from college or technical school, or related experience.
• Ability to read and interpret customer information and instructions.
• Excellent communication and organizational skills.

Responsibilities

• Interact with customers via phone, email, or in person to provide information.
• Respond to inquiries and resolve complaints promptly.
• Set up new customer accounts and process orders.
• Provide pricing and delivery information and verify customer details.
• Record interactions and maintain accurate records.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

One year certificate from college or technical school

Job description

ARCH Global Precision in Warren, MI is seeking a Customer Service Representative to handle inquiries, process orders, and support customers across multiple channels. The role is full-time, Monday through Friday, 9:00am to 6:00pm, with a benefits package starting on day one.

The candidate will respond to questions, manage accounts, and coordinate information to ensure timely service. Responsibilities include processing orders, maintaining records, and assisting with pricing and delivery details,