Customer Experience & Order Specialist

Midwest Fastener Corp; Portage (MI); On-site; USD 22,000 - 33,000; Full time

Job summary

Midwest Fastener Corp. in Portage, MI is seeking a Customer Service Representative to handle customer interactions, process service requests, and ensure accurate data entry and billing adjustments. The role supports both customers and internal teams with strong communication and problem-solving skills.

Responsibilities include order processing, contract and deposit management, and collaborating with sales to resolve issues. This on-site role emphasizes accuracy and excellent service.

Qualifications

• High school diploma or GED required; 2-3 years of customer service experience preferred.
• Strong verbal and written communication skills for customers and internal teams.
• Ability to read and interpret safety rules, operating instructions, and policies.
• Proficient in billing adjustments, discounts, commissions, and pricing calculations.
• Experience with customer service and order processing systems such as AS400 and related software.

Responsibilities

• Process service requests via phone or in person, including installations, changes, and terminations.
• Accurately input customer data into company systems and maintain records.
• Prepare and manage contract forms, service charges, deposits, and address changes.
• Address and resolve billing inquiries and service complaints, escalating when needed.
• Collaborate with sales and internal teams to resolve order issues and claims.
• Generate discontinuation orders when necessary.
• Ensure compliance with company policies while delivering exceptional service.

Skills

Customer Service

Data Entry

Problem Solving

Communication

Attention to Detail

Multi-tasking

Teamwork

Education

High School Diploma

Associates Degree

Tools

AS400

Inventory Software

Order Processing Software

Word Processing Software

Database Software

Job description

Midwest Fastener Corp. in Portage, MI is seeking a Customer Service Representative to handle customer interactions, process service requests, and ensure accurate data entry and billing adjustments. The role supports both customers and internal teams with strong communication and problem-solving skills.

Responsibilities include order processing, contract and deposit management, and collaborating with sales to resolve issues. This on-site role emphasizes accuracy and excellent service.