Experienced Customer Service Rep - Onsite Position

ARCH Cutting Tools - Warren, LLC; Warren (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with company match

Job summary

ARCH Global Precision in Warren, MI is seeking an Experienced Customer Service Representative to join our onsite team. You will engage with customers by phone, email, and in person to provide information, process orders, and support inquiries in a fast paced manufacturing environment.

The role requires strong communication, problem solving, and the ability to multitask while maintaining accuracy in records and pricing details. We offer a full-time schedule with benefits starting on day one.

Qualifications

• Experience in customer service environments preferred.
• Ability to read and interpret procedures and safety rules.
• Strong communication and problem-solving skills required.

Responsibilities

• Interact with customers by telephone, electronically or face to face.
• Respond promptly to customer inquiries and resolve complaints.
• Process orders, forms, and requests; set up new accounts and maintain records.

Skills

Multitasking

Customer Service

Education

One year certificate from college or technical school

Job description

Experienced Customer Service Rep - Onsite Position

Job Category: Customer Service

Requisition Number: EXPER005283

• Posted : September 11, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Precision Cutting Tool Manufacturing company looking for a Customer Service Representative to work in our Warren location. Full time position M-F 9:00am - 6pm. Benefit package including Medical, Dental and Vision on first day of work, 401k with company match after 90 days.

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.

Competencies:

• Job Knowledge – Exhibits ability to learn and apply new skills; uses resources effectively.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
• Conflict Resolution – Confronts difficult situations; keeps emotions under control.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

ADDITIONAL NOTES
ARCH Global Precision is an Equal Opportunity Employee and wholeheartedly supports diversity in the workplace as a basic premise for business success. All employees of ARCH Global Precision are employed on an at-will basis. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Skills

Required

Multitasking

Intermediate

Customer Service

Advanced

Intermediate

Behaviors

Required

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.