Customer Service & Accounts Receivable Specialist

UniFirst; Albany (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a dedicated Customer Service Representative to join our team in Albany, GA. You will be a key liaison between customers and the company, handling inquiries by telephone or email and supporting the Sales Department.

The role includes accounts receivable duties, on-the-job training, and a 5-day work week with Saturdays and Sundays off. UniFirst offers growth, training through our Service Certificate Program and a collaborative culture.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products ( Outlook, Excel, Word, TEAMS, etc )
• Time management and organizational skills with attention to detail.
• A collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills ( i.e. adding, subtracting, multiplying, dividing, etc.)

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties : calling on outstanding accounts, processing credits and exchanges , and resolving account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties .

Skills

Active listening

Responsive

Personable

Verbal & written communication

Time management

Organizational skills

Education

High School diploma or GED

Tools

Microsoft Office

Job description

UniFirst is seeking a dedicated Customer Service Representative to join our team in Albany, GA. You will be a key liaison between customers and the company, handling inquiries by telephone or email and supporting the Sales Department.

The role includes accounts receivable duties, on-the-job training, and a 5-day work week with Saturdays and Sundays off. UniFirst offers growth, training through our Service Certificate Program and a collaborative culture.