Customer Service Account Representative

Automation Personnel Services; Tuscaloosa (AL); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

Short-term Disability

Life Insurance

Service Bonus after 1 year

Paid Holidays

401(k) Matching

Job summary

Automation Personnel Services is hiring a Customer Service Account Representative in Tuscaloosa, AL to manage customer and supplier accounts and coordinate shipment planning, execution, and tracking. The role emphasizes proactive communication and issue resolution to maintain service excellence.

The position offers a Monday–Friday schedule with a flex option, full-time hours, and competitive pay. Benefits include weekly pay and health, dental, and life coverage.

Qualifications

• 3–5 years of experience in logistics, transportation, supply chain coordination, or customer account management preferred.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent problem-solving and decision-making abilities.
• High attention to detail and accuracy in a fast-paced environment.
• Strong communication and interpersonal skills (written and verbal).
• Ability to coordinate across multiple stakeholders and departments.
• Proficiency with Microsoft Office (Outlook and Excel).

Responsibilities

• Monitor shipment activity, track load status, and proactively resolve delays, discrepancies, and service-related issues.
• Collaborate with customers, suppliers, carriers, and internal teams to ensure efficient logistics and transportation operations.
• Maintain and review logistics documentation, including Bills of Lading, shipping records, and related paperwork for accuracy and compliance.
• Serve as the primary point of contact for assigned customer and supplier accounts, providing proactive communication and status updates.
• Resolve customer inquiries, fulfillment issues, and transportation concerns while maintaining a high level of customer satisfaction and professionalism.
• Maintain accurate records, databases, and account information, ensuring proper documentation, follow-up, and reporting activities.

Skills

Logistics coordination

Customer service

Communication skills

Time management

Problem solving

Tools

Microsoft Office

Excel

Job description

Customer Service Account Representative

Automation Personnel Services is looking for a Customer Service Account Representative for a company based in Tuscaloosa,AL headquarters. In this role, you will be responsible for managing assigned customer and supplier accounts while coordinating the planning, execution, and tracking of shipments.

Pay Rate: $40K to $43K (depending on exceptional experience)

Schedule and Hours: Monday through Friday, 7 30 am to 5 00 pm (flex time option available)

Customer Service Account Representative Duties and Responsibilities

• Monitor shipment activity, track load status, and proactively resolve delays, discrepancies, and service-related issues.
• Collaborate with customers, suppliers, carriers, and internal teams to ensure efficient logistics and transportation operations.
• Maintain and review logistics documentation, including Bills of Lading, shipping records, and related paperwork for accuracy and compliance.
• Serve as the primary point of contact for assigned customer and supplier accounts, providing proactive communication and status updates.
• Resolve customer inquiries, fulfillment issues, and transportation concerns while maintaining a high level of customer satisfaction and professionalism.
• Maintain accurate records, databases, and account information, ensuring proper documentation, follow-up, and reporting activities.

Customer Service Account Representative Qualifications and Requirements

• 3–5 years of experience in logistics, transportation, supply chain coordination, or customer account management preferred
• Strong organizational and time management skills with the ability to manage multiple priorities
• Excellent problem-solving and decision-making abilities
• High attention to detail and accuracy in a fast-paced environment
• Strong communication and interpersonal skills (written and verbal)
• Ability to coordinate across multiple stakeholders and departments
• Proficiency with Microsoft Office (Outlook and Excel)

Job Type

Full-time, temporary to hire

Benefits

• Weekly Pay
• Medical, dental, vision, short-term disability, and life insurance
• 40 Hours Service Bonus after 1 year of continuous service and 1500 hours
• 6 paid Holidays after 1 year of continuous service and 1500 hours

401(k) Retirement Plan

Automation Personnel Services is the only staffing agency specializing in manufacturing and industrial roles that offers 401(k) matching to all eligible contingent and temporary associates.

Bonus Opportunity!

We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout.

About Automation Personnel Services

Automation Personnel Services is a highly recognized staffing agency with over 30 years of experience in manufacturing and light-industrial staffing.

Our accolades include:

• 11-time consecutive winner of the ClearlyRated® Best of Staffing Client Award (2016-2026).
• Winner of the ClearlyRated® Best of Staffing Talent Award (2019-2026).
• Recipient of the Safety Standard of Excellence Award by the American Staffing Association.
• Named one of the Best Staffing Companies to Work For by CIO Views Magazine.
• Named one of America’s Best Temp Staffing Firms by Forbes (2025).
• Consistently ranked among the top U.S. staffing agencies by Staffing Industry Analysts (SIA).

Equal Opportunity Employer