Customer Account Representative

Belcan; Akron (OH); On-site; USD 35,817 - 48,216; Full time

Job summary

A leading aerospace and manufacturing company is seeking a Customer Account Representative to manage purchase orders and serve as the primary contact for customers. The ideal candidate will have a Bachelor's Degree or relevant experience and possess strong skills in customer service and software like SAP and Salesforce. Responsibilities include entering orders into the ERP system, producing costing sheets, and responding to customer enquiries. This is a contract position that offers the potential for permanent employment.

Qualifications

• Bachelor's Degree or 1-2 years of relevant industry experience required.
• 2+ years of experience in customer service.
• Knowledge of FAR, DFARS, DEFCONS regulations.

Responsibilities

• Receive, review, and enter purchase orders into ERP system.
• Serve as primary contact for customers' order management.
• Produce costing sheets for accurate quotes.

Skills

Customer service

Microsoft Office Suite

SAP

Salesforce.com

Education

Bachelor's Degree

Tools

SAP

Salesforce.com

Job description

Customer Account Representative

Duration: 06 Months Contract (Potential temp to perm)

Shift Time: 1st shift

Base pay range: $26.00/hr - $35.00/hr

Responsibilities

• The Customer Account Rep is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system.
• Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.
• Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers' buyers and supply chain personnel.
• Coordinate site visits to Client's facilities and set up customer meetings as required.
• Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
• Track and reconcile internal and external customer score cards, which includes verification of the metrics by which Client is judged.
• Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required to produce accurate quotes.
• Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process.
• Upon receipt of orders for 'out-of-production' products, gather the information necessary to prepare a quotation, which includes pricing, production lead time and terms and conditions.
• Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost.
• Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations).

Job Specifications

• Education Level: (Required) Bachelor's Degree or at least 1-2 years of relevant industry experience.
• Preferred: Bachelor's Degree and equivalent experience Field of Study/Area of.
• Experience: Customer service, Microsoft Office Suite, SAP, Salesforce.com, Robot Morning/Demand Line 2+ years of experience in customer service.

Skills, Knowledge and Abilities

• Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.).
• Ability to understand and follow specific instructions and procedures.
• Ability to gather data, to compile information, and prepare reports.
• Strong verbal and written communication skills.
• Well-organized, detail-oriented, and ability to multi-task.
• Ability to prioritize duties, in order to meet deadlines.
• Knowledge of SAP and/or Salesforce.

Seniority Level

Associate

Employment Type

Contract

Job Function

Customer Service, Supply Chain, and Manufacturing

Industries

Aviation and Aerospace Component Manufacturing, Manufacturing, and Airlines and Aviation