Account Administrator

CRST The Transportation Solution, Inc; Fort Wayne, Northern (IN, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

CRST The Transportation Solution, Inc in Fort Wayne, IN is seeking an Account Administrator to respond to and manage inquiries, complaints, and feedback from customer accounts. You will communicate effectively across in-person, phone, email, or social channels to meet customer needs and provide timely solutions.

The role focuses on building positive customer relationships and delivering service that meets or exceeds expectations.

Qualifications

• Customer service and communication skills required.
• Strong problem solving and critical thinking.
• Good judgement and decision making.
• Strong time management abilities.
• Coordination and active listening.

Responsibilities

• Enter pickups in BOS, MyAIT, and McLeod systems.
• Track, trace, and provide updates in all systems.
• Work with outside carriers for quotes and proposals.
• Respond to emails in shared mailboxes.
• Transfer loads to billing for required PPW.
• Process and approve daily vendor invoices.
• Cover other positions in the department when on PTO.
• Handle customer issues and concerns.
• Perform other duties as assigned.

Skills

Customer Service

Communication

Complex Problem Solving

Critical Thinking

Judgement and Decision Making

Time Management

Coordination

Active Listening

Education

Associates or better

Job description

Ready to Drive Success?
Join CRST as a Account Administrator and help us build and maintain positive relationships with our customers. If you are a great communicator and know how to provide quality service that exceeds customer expectations every time, this is your next big opportunity!

How You’ll Work

• Hours: Monday to Friday (9:00 am to 6:00 pm)
• Compensation: This pay scale represents a good faith estimate of the hourly pay the company reasonably expects to pay upon hire for this position: $17.50 per hour. This rate reflects a good faith estimate of the compensation offered for this role and is expected to apply uniformly to all candidates selected.
• Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.
• Additional Compensation: Total compensation may also include other forms of pay such as overtime or discretionary incentives, as applicable.

About the Role

Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.

Essential Duties and Responsibilities

• Entering pickups in BOS, MyAIT, and McLeod operating systems
• Track, trace, and provide updates to all those systems
• Work directly with outside carriers for quotes and proposals
• Responding to emails in the shared email boxes
• Transfer loads to billing/checking for required PPW for billing
• Process and approve daily vendor invoicesCover other positions in the Dept when people are on PTO
• Handling customer issues/concerns
• Other duties as assigned

Qualifications

• Customer Service and Communication
• Complex Problem Solving and Critical Thinking
• Judgement and Decision Making
• Good Time Management
• Coordination and Active Listening

Why CRST?
For 70 years, CRST has been delivering promises and driving success through resilience, dedication, and talent. Partnering with Fortune 500 companies, we set the standard in safety, service excellence, and operational performance. At CRST, you’ll find opportunities to grow, contribute, and make an impact in a company that values relationships and results.

The CRST Core Values : Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

Equal Opportunity Employer: CRST The Transportation Solution, Inc. is an equal opportunity employer. The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles), color, religion, creed, religious practices, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision‑making, sexual orientation, gender identity, gender expression, and related conditions), national origin, ancestry, age, disability, genetic information, military status, veteran status, marital status, or any other status protected by applicable federal, state, or local law.

Education

Preferred

Associates or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.