Customer Service Representative

Automation Personnel Services; Cartersville (GA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Healthcare benefits

6 paid holidays

401(k) plan

Job summary

Automation Personnel Services is seeking a Customer Service Representative in Cartersville, GA to support billing and collections by reviewing invoices for accuracy, managing accounts receivable, and collaborating with warehouse and corporate teams to ensure top-tier customer service.

The role is full-time with a temporary-to-hire path, offering biweekly pay and benefits through the company’s staffing program.

Qualifications

• High school diploma or GED required with 2+ years of customer service experience.
• Proficient in Microsoft Office and data entry.
• Strong communication and problem-solving skills with attention to detail.

Responsibilities

• Coordinate production schedules by monitoring inventory and reporting on time-sensitive data.
• Manage shipping/receiving tasks, sign in drivers, and handle BOLs and dock assignments.
• Deliver excellent customer service handling orders, inventory control, and inquiries promptly.

Skills

Customer service

Microsoft Office

Data entry accuracy

Communication

Team player

Education

High school diploma or GED

Tools

Office 365

AS400

Microsoft Office

Job description

CUSTOMER SERVICE REPRESENTATIVE

Automation Personnel Services is looking for a Customer Service Representative for a company based in Cartersville, GA. In this role, you will have the opportunity to support our billing and collections process by reviewing invoices for accuracy, managing accounts receivable records, and working closely with warehouse and corporate teams to ensure excellent customer service.

Pay Rate

$18.00 per hour

Schedule and Hours

B shift

• Wednesday – 10:00pm to 7:00pm
• Thursday to Saturday – 7:00am to 7:00pm

Customer Service Representative – Duties and Responsibilities

• Coordinate production schedules by monitoring inventory levels, tracking load progress, and maintaining accurate, time-sensitive operational reports.
• Manage shipping and receiving activities, including checking drivers in and out, printing Bills of Lading (BOLs), obtaining shipment information, and assigning dock doors.
• Deliver exceptional customer service by handling customer orders, inventory control, material movement, and responding to inquiries in a professional and timely manner.
• Prepare and communicate customer delivery reports by analyzing operational data, identifying trends, and proactively providing updates to customers.
• Build and maintain strong relationships with customers, carriers, and suppliers to support efficient operations, quality service, and on-time delivery.

Customer Service Representative – Qualifications and Requirements

• High school diploma or GED required, with at least 2 years of customer service experience; experience with Office 365 and AS400 is a plus.
• Strong computer proficiency, including Microsoft Office, with the ability to accurately enter and manage data in a fast-paced environment.
• Excellent communication, customer service, organizational, and problem-solving skills, with a strong attention to detail.
• Positive, proactive, and adaptable team player who can work effectively with all levels of the organization and manage changing priorities.
• Ability to lift to 25 lbs (in office assessment will be conducted)

Job Type

Full-time, temporary to hire.

Benefits

• Weekly Pay
• Medical, dental, vision, short-term disability, and life insurance
• 40 Hours Service Bonus after 1 year of continuous service and 1500 hours
• 6 paid Holidays after 1 year of continuous service and 1500 hours

401(k) Retirement Plan

Automation Personnel Services is the only staffing agency specializing in manufacturing and industrial roles that offers 401(k) matching to all eligible contingent and temporary associates.

About Automation Personnel Services

Automation Personnel Services is a highly recognized staffing agency with over 30 years of experience in manufacturing and light-industrial staffing. Our accolades include:

• 11-time consecutive winner of the ClearlyRated® Best of Staffing Client Award (2016-2026).
• Winner of the ClearlyRated® Best of Staffing Talent Award (2019-2026).
• Recipient of the Safety Standard of Excellence Award by the American Staffing Association.
• Named one of the Best Staffing Companies to Work For by CIO Views Magazine.
• Named one of America’s Best Temp Staffing Firms by Forbes (2025).
• Consistently ranked among the top U.S. staffing agencies by Staffing Industry Analysts (SIA).

Equal Opportunity Employer