Account Coordinator

Prosponsive Logistics; Birmingham (AL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Base salary plus commission

Top 100 workplaces acknowledgement

401K

Health insurance

Vision insurance

Dental insurance

Casual dress

Friday Breakfast

Friendly environment

Job summary

Prosponsive Logistics in Birmingham, AL is seeking a motivated, customer-oriented team member to support Account Managers in our fast-paced transportation brokerage.

This in-office role offers a $42,500 base salary plus monthly commission, a Monday–Friday schedule, and the chance to develop strong industry knowledge while delivering top-quality service to shippers and receivers.

Qualifications

• College degree (2-year accepted) and professional demeanor.
• Strong communication and phone etiquette.
• Friendly team player with a 'can do' attitude.
• Desire to learn transportation brokerage and MS Office proficiency.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Assist Account Managers with daily account support.
• Input freight data into the TMS system.
• Upload and scan tenders into the load.
• Set pickup and delivery appointments with shippers/receivers.
• Communicate scheduling issues in a timely manner.
• Provide superior customer service to internal and external contacts.
• Contribute to process improvements.
• Document shipping/receiving requirements for locations.

Skills

Customer service

Communication

Multi-tasking

Time management

Professional demeanor

Team player

Strong work ethic

Education

College degree or 2-year

Tools

TMS software

Microsoft Office

Job description

Join our high-energy, devoted team of motivated go-getters at Prosponsive Logistics! We are looking for a self-starter who is excited to jump into a customer-oriented role in the pertinent industry of transportation and logistics at our office in Pelham, AL!

Prosponsive Logistics is a third-party logistics company (3PL) with a focus on building relationships externally with customers and carriers, and internally with our co-workers, tenured and new to the team! We are growing in sales, size and people, and we hope YOU are eager to be an important component to our growth and success! We are seeking a full-time multi-tasking organizer, planner, and communicator to add to our Birmingham team... does that sound like you??

Job Purpose

In this role you will be responsible for providing assistance to Account Managers on our dynamic team in Birmingham, and help support their assigned customer accounts.

Details

• This role is compensated in $42,500 base salary plus eligibility for monthly commission.
• The schedule is Monday through Friday 7:30 am until 4:30 pm CT, in office everyday.
• Extremely organized & detail-oriented
• Superior phone and email etiquette; will be on the phone with our customers setting pick-up and delivery appointments
• Ability to reach out to and communicate effectively with employees
• Provide superior customer service with a sense of urgency
• Accountability, the successful candidate will be held accountable for your job responsibilities.
• Strong knack for task and time management

Core Daily Functions

• Responsible for continuous awareness of customer appointment setting needs
• Responsible for inputting freight into the TMS system
• Responsible for uploading/scanning tenders into the load.
• Responsible for setting pickup and delivery appointments with shippers and receivers
• Keeps AMs aware of any scheduling issues on a very timely basis
• Ensures and provides quality service to both internal and external contacts
• Participates and provides expertise as a member of the account management team.
• Provides input for streamlining processes
• Document shipping and receiving requirements for all locations.
• Shows development into the role and proves ability to engage with customers directly.

We require the following

• College Degree 2-year accepted
• Professional speaking voice and demeanor
• A friendly, strong team player with a 'can do' attitude
• Must be able to demonstrate a sense of pride in all you do
• A drive to deeply learn the ins and outs of a transportation brokerage
• Intermediate understanding of Microsoft Office products
• Tech-savvy
• Ability to multitask in a fast-paced environment
• Preferable experience in a customer service role and/or the service industry

CULTURE & PERKS

• Base salary plus commission
• Back-to-Back Winners of AJC's Top 100 Workplaces
• Holiday & "just because" celebrations
• 401K
• Insurance offered: Health, Vision, Dental
• Casual dress code
• Friday Breakfast
• Encouraging, friendly, motivating environment and atmosphere