Customer Service Account Coordinator - Warranty

True Manufacturing; O’Fallon (MO); Hybrid; USD 38,000 - 48,000; Full time

Job summary

True Manufacturing is seeking a Warranty Customer Service Representative to handle parts and labor warranty requests across US, Canada, Australia, Mexico, Central and South America. The role is office-based with regular on-site presence and occasional remote day per week as needed.

Responsibilities include answering calls, replying to emails, quoting warranties, coordinating with service partners, and maintaining warranty records.

Qualifications

• High School Diploma or GED required.
• Six months or more of related customer service experience.
• Strong verbal and written communication skills.
• Must be well organized and self-motivated.
• Ability to work in a fast-paced environment with high call volume.
• Knowledge of JDE E1 and cabinet knowledge would be a plus.
• Proficient in Microsoft Office applications.
• Team-oriented attitude and collaboration.

Responsibilities

• Answer incoming phone calls (average 300 weekly).
• Respond to emails from agents, end users, dealers and sales force regarding parts and labor warranty.
• Verify cabinet warranty and quote warranty across all True Manufacturing companies.
• Recommend service companies.
• Track warranty parts shipments.
• Quote parts inventory and lead time.
• Enter warranty labor claims and warranty parts orders in our Warranty Claim Tracking software.
• Maintain regular on-site attendance with optional remote day per week as permitted.
• Collaborate with team and leadership to support innovation and timely decisions.
• Meet with manager in-person to align workload and priorities.

Skills

Customer service

Verbal and written communication

Organization

Teamwork

Education

High School Diploma or GED

Tools

JDE E1

Microsoft Office

Job description

The Warranty Customer Service Representative is responsible for processing all parts and labor warranty requests for US, Canada, Australia, Mexico, Central and South America.

Essential Duties and Responsibilities

:

• Answer incoming phone calls (average 300 incoming calls weekly).
• Respond to emails from service agents, end users, dealers and sales force regarding parts and labor warranty.
• Verify cabinet warranty and quote warranty across all True Manufacturing companies.
• Recommend service companies.
• Track warranty parts shipments.
• Quote parts inventory and lead time.
• Enter warranty labor claims and warranty parts orders in our Warranty Claim Tracking software.
• The Warranty Customer Service Account Coordinator is an office-based role. Regular, predictable on-site attendance is required. Eligibility for up to one (1) remote workday per week may be permitted, subject to business needs and departmental guidelines.
• Perform core job responsibilities through regular in-person collaboration, including participation in meetings, team discussions, and cross-functional coordination.
• Collaborate with fellow team members and leadership in a shared work environment to support innovation and timely decision-making, problem-solving, and operational effectiveness.
• Maintain a consistent on-site presence to support and respond to day-to-day business needs, including attendance of scheduled meetings and real-time collaboration as needed to ensure alignment on department and company priorities.
• Meet regularly with manager in-person to align on workload, priorities, performance, and ongoing professional development.

Qualifications

• High School Diploma or General Education Degree (GED) required.
• Six months or more of related customer service experience or True Manufacturing knowledge required.
• Possess strong verbal and written communication skills.
• Must be well organized and self-motivated.
• Must have the ability to work in a fast-paced environment and handle high call volume.
• Knowledge of JDE E1, Parts Inquiry, cabinet knowledge and previous customer service experience would be a plus.
• Proficient in Microsoft Office applications.
• Ability to work in a team-oriented environment with a positive, professional attitude.

The hours for this position are 8:30am - 5:00pm, Monday through Thursday; 9:30am - 6:00pm on Fridays. OR 9:30am - 6:00pm, Monday through Friday.

Company-paid background check required upon hire.

We are proud to be an Equal Opportunity Employer.