Bilingual Customer Service Account Coordinator

True Manufacturing; O’Fallon (MO); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Job summary

True Manufacturing is seeking a bilingual Spanish/English Customer Service Account Coordinator to serve as the main contact for US and LATAM customers, handling field replacement parts orders. You will resolve product issues by clarifying concerns, diagnosing causes, and explaining best solutions, then following up to ensure resolution.

The role is office-based with regular on-site presence; up to one remote workday per week may be permitted based on business needs.

Qualifications

• Bilingual in English and Spanish required to communicate with customers and vendors.
• At least 1 year of related customer service experience.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Experience with parts orders or cabinetry knowledge preferred.

Responsibilities

• Handle incoming and outgoing parts calls from global partners and provide technical information as needed.
• Check open order ship status and quote parts pricing and shipping lead times.
• Process parts orders from phone, fax or email.
• Participate in cross-functional teams and attend meetings.
• Maintain regular on-site attendance; up to one remote workday per week may be permitted.
• Collaborate with teammates and leadership to support timely decisions and operations.

Skills

Bilingual Spanish/English

Customer service

Multitasking

Communication skills

Education

High School Diploma

College degree preferred

Tools

JDE

Microsoft Office

Parts Inquiry

Job description

The Bilingual Spanish/English Customer Service Account Coordinator position will act as the point of contact for US and LATAM customers to facilitate the process of field replacement parts orders. Consisting of resolving product problems by clarifying the customers’ issues, determining the cause, selecting and explaining the best solution to solve the issue, and then following up to ensure a resolution.

Essential Duties and Responsibilities

• Responsible for handling incoming and outgoing parts calls from global partners, consisting of parts and product and applicable technical information in which the daily call volume could exceed 100.
• Check open order ship status.
• Quote parts pricing and shipping lead times.
• Process of parts orders from phone, fax or email.
• Participate in cross functional teams.
• The Bilingual Customer Service Account Coordinator is an office-based role. Regular, predictable on-site attendance is required. Eligibility for up to one (1) remote workday per week may be permitted, subject to business needs and departmental guidelines.
• Perform core job responsibilities through regular in-person collaboration, including participation in meetings, team discussions, and cross-functional coordination.
• Collaborate with fellow team members and leadership in a shared work environment to support innovation and timely decision-making, problem-solving, and operational effectiveness.
• Maintain a consistent on-site presence to support and respond to day-to-day business needs, including attendance of scheduled meetings and real-time collaboration as needed to ensure alignment of department and company priorities.
• Meet regularly with manager in-person to align on workload, priorities, performance, and ongoing professional development.

Qualifications

• High School diploma or general education degree (GED) required.
• College degree strongly preferred.
• One or more years of related customer service experience required.
• Must be able to read, write, speak, and understand both English and Spanish fluently to effectively communicate with customers, vendors, and internal team members in one-on-one and small group situations.
• Applicants must possess strong communication skills, both verbal and written.
• Must be able to multitask and possess strong organizational skills.
• Willing to work in a fast-paced work environment where daily call volume could exceed 100.
• Previous parts and cabinetry knowledge, preferred.
• JDE, Parts Inquiry and Microsoft Office Applications experience, preferred.

The hours for this position are 8:30am - 5:00pm, Monday through Friday.

We are proud to be an Equal Opportunity Employer.

Company-paid background check required upon hire.