Customer Service Account Coordinator - Growth & Structure

L2 Brands, Inc; Hanover (York County); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Life insurance & EAP

Paid time off and holidays

Career growth opportunities

Team environment where your work truly

Job summary

L2 Brands, Inc. in Hanover, PA is seeking a detail‑driven Customer Service Account Coordinator responsible for managing a portfolio of customer accounts, answering questions by phone and email, processing orders, updates, and returns, and keeping orders on track from start to finish.

This role rewards organization, reliability, and proactive problem solving. You will collaborate with Production, Merchandising, and Sales, maintain organized records, and build a positive experience for every

Qualifications

• High school diploma or GED is required.
• Minimum 2 years of customer service experience.
• Excellent written and verbal communication skills.
• Proficient with computers and learning new systems.
• Ability to stay organized in a structured work environment.

Responsibilities

• Becoming the go-to contact for your assigned customer accounts.
• Answering customer questions by phone and email with professionalism and personality.
• Processing orders, updates, and returns accurately and efficiently.
• Troubleshooting issues and finding solutions independently.
• Working closely with Production, Merchandising, and Sales teams to keep orders moving.
• Keeping organized records and detailed customer notes.
• Helping create a positive experience for every customer interaction.

Skills

Customer service experience

Written & verbal communication

Computer familiarity

Organizational focus

Education

High school diploma or GED

Job description

L2 Brands, Inc. in Hanover, PA is seeking a detail‑driven Customer Service Account Coordinator responsible for managing a portfolio of customer accounts, answering questions by phone and email, processing orders, updates, and returns, and keeping orders on track from start to finish.

This role rewards organization, reliability, and proactive problem solving. You will collaborate with Production, Merchandising, and Sales, maintain organized records, and build a positive experience for every