Account Coordinator - Customer & Order Support (Hybrid)

Bathing Brands; Illinois; Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

401(k) retirement plan with company 
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Paid Time Off and paid holidays

Employee referral program

Job summary

Bathing Brands is seeking an Account Coordinator to support Account Managers and customers through the order and fulfillment process. The role involves processing orders, managing backorders, resolving shipping and warranty issues, and ensuring timely, accurate information is communicated.

The position is hybrid with onsite presence and optional remote work. The ideal candidate is detail-oriented, organized, responsive, and comfortable handling multiple priorities while delivering strong

Qualifications

• Strong attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills.
• Customer-service mindset with the ability to respond calmly and professionally.

Responsibilities

• Provide responsive support for customer questions, requests, and order-related needs.
• Support Account Managers with day-to-day customer and account activity.
• Communicate order updates, backorder information, shipping details, and other relevant information clearly and professionally.
• Work with internal teams to resolve customer issues and keep orders moving.
• Maintain a high level of accuracy, responsiveness, and professionalism in all customer interactions.

Skills

Attention to detail

Excellent communication

Customer service mindset

Organizational skills

Time-management

Cross-functional collaboration

Multitasking

Teamwork

Tools

Microsoft Office Suite

Excel

Outlook

Word

Job description

Bathing Brands is seeking an Account Coordinator to support Account Managers and customers through the order and fulfillment process. The role involves processing orders, managing backorders, resolving shipping and warranty issues, and ensuring timely, accurate information is communicated.

The position is hybrid with onsite presence and optional remote work. The ideal candidate is detail-oriented, organized, responsive, and comfortable handling multiple priorities while delivering strong