Customer Service Account Coordinator

L2 Brands; Hanover (York County); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Life insurance & employee assistance

Paid time off and paid holidays

Career growth opportunities

Team environment

Job summary

L2 Brands in Hanover, PA is seeking a Customer Service Account Coordinator to manage a portfolio of client accounts, respond to inquiries by phone and email, and ensure orders move smoothly from entry to fulfillment.

The role emphasizes organized processes, problem solving, and clear communication to maintain high levels of customer satisfaction and timely delivery across our apparel and home décor brands.

Qualifications

• 2+ years of customer service experience (office or call center preferred).
• Strong written and verbal communication skills.
• Comfort with computers and learning new systems.
• Ability to stay focused in a quiet, structured work environment with scheduled breaks.

Responsibilities

• Becoming the go-to contact for your assigned customer accounts.
• Answering customer questions by phone and email with professionalism and personality.
• Processing orders, updates, and returns accurately and efficiently.
• Troubleshooting issues and finding solutions independently.
• Working closely with Production, Merchandising, and Sales teams to keep orders moving.
• Keeping organized records and detailed customer notes.
• Helping create a positive experience for every customer interaction.

Skills

Customer service

Communication

Organization

Computer skills

Education

High school diploma or GED

Tools

CRM systems

Microsoft Office

Job description

Description

Customer Service Account Coordinator

Hanover, PA Customer Service

About L2 Brands

At L2 Brands, we create the apparel and accessories people actually want to wear. For more than 30 years, we’ve been designing custom-logo apparel, headwear, and home décor for colleges, resorts, golf brands, and companies across the country.Through our family of brands — League, Legacy, Ouray, Locale, and Wild Tribute — we help people show off the places, teams, traditions, and communities they love. If you’ve ever lived in your favorite college hoodie or grabbed a souvenir hat on vacation, there’s a good chance we made it.

The Role – Customer Service Account Coordinator

We’re looking for a Customer Service Representative who thrives on organization, consistency, and keeping things running smoothly behind the scenes. You’ll manage your own group of customer accounts, solve problems, answer questions, and help ensure every order stays on track from start to finish. This role is perfect for someone who:

• Loves structure and clear processes
• Enjoys staying busy and organized
• Communicates professionally and confidently
• Can juggle multiple tasks without losing attention to detail
• Takes pride in getting things right the first time

What You’ll Be Doing

• Becoming the go-to contact for your assigned customer accounts
• Answering customer questions by phone and email with professionalism and personality
• Processing orders, updates, and returns accurately and efficiently
• Troubleshooting issues and finding solutions independently
• Working closely with Production, Merchandising, and Sales teams to keep orders moving
• Keeping organized records and detailed customer notes
• Helping create a positive experience for every customer interaction

Schedule

• Monday–Friday | 8:00 a.m.–5:00 p.m.
• Occasional voluntary evenings or weekends during peak seasons

Perks & Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Life insurance & employee assistance program
• Paid time off and paid holidays
• Opportunities to grow your career within the company
• A team environment where your work truly matters

Why People Like Working Here

We work hard, move fast, and support each other along the way. You’ll join a team that values reliability, communication, and people who take ownership of their work. Every order matters, every customer matters, and every employee plays a part in making it happen.

What We’re Looking For

• High school diploma or GED
• 2+ years of customer service experience (office or call center preferred)
• Strong written and verbal communication skills
• Comfort with computers and learning new systems
• Ability to stay focused in a quiet, structured work environment with scheduled breaks