Hybrid Account Coordinator — Customer & Orders

Bathing-Brands,-Inc; Wheeling (IL); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan with company-mc

Paid Time Off

Job summary

The ideal candidate is detail-oriented, organized, and capable of managing multiple priorities while delivering excellent customer service. This hybrid role requires regular onsite presence with some remote work flexibility.

You will track orders, monitor backorders, assist with shipping and warranty issues, and prepare reports for management. Excellent communication and computer skills are essential to succeed in this role.

Qualifications

• Strong attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills.
• Customer-service mindset with the ability to respond calmly and professionally.
• Strong organizational and time-management skills.
• Ability to manage multiple orders, customer requests, and follow-up items simultaneously.
• Ability to work cross-functionally with Account Management, Sales, Operations, Production, Shipping, and Finance.
• Proficiency in Microsoft Office, including Excel, Outlook, and Word.
• Dependable follow-through and the ability to provide consistent backup coverage.

Responsibilities

• Provide responsive support for customer questions, requests, and order-related needs.
• Support Account Managers with day-to-day customer and account activity.
• Communicate order updates, backorder information, shipping details, and other relevant information clearly and professionally.
• Work with internal teams to resolve customer issues and keep orders moving.
• Maintain a high level of accuracy, responsiveness, and professionalism in all customer interactions.
• Process and manage small-to-medium customer orders from DPL through ACU.
• Review order information for accuracy, including products, quantities, pricing, and delivery details.
• Monitor backorders by customer and item, providing updates and coordinating next steps.
• Proactively identify order delays, discrepancies, or other issues requiring follow-up.
• Coordinate with Account Managers, Operations, Production, and Shipping to support timely order fulfillment.
• Track warranty parts and provide updates regarding availability and shipment status.
• Coordinate the resolution of products damaged during shipping.
• Manage shipping claims and maintain the related documentation.
• Track open claims, returns, and other customer issues through resolution.
• Follow up with customers and internal teams to ensure issues are addressed promptly.
• Maintain accurate customer, order, backorder, return, and claim information in internal systems.
• Prepare and maintain reports related to backorders, returns, and claims.
• Assist Account Managers with administrative tasks and account documentation as needed.
• Provide defined backup coverage to help maintain consistent support for customers and Account Managers

Skills

Attention to detail

Communication

Customer service

Organization

Time management

Cross-functional collaboration

Microsoft Excel

Microsoft Office

ERP systems

CRM systems

Tools

ERP systems

CRM systems

Job description

The ideal candidate is detail-oriented, organized, and capable of managing multiple priorities while delivering excellent customer service. This hybrid role requires regular onsite presence with some remote work flexibility.

You will track orders, monitor backorders, assist with shipping and warranty issues, and prepare reports for management. Excellent communication and computer skills are essential to succeed in this role.