Customer Account Coordinator

Osborn; Richmond (IN); Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Osborn is seeking a Customer Service Coordinator with 3+ years in manufacturing to deliver prompt, professional support across phone, email and chat, resolving inquiries accurately to drive customer satisfaction. You will assist with quotes, orders and updates, and coordinate with Operations, Engineering, Finance and Sales to provide effective solutions.

This role emphasizes clear communication, problem solving, and attention to detail.

Formación

• High school diploma required.
• 3+ years in customer service, manufacturing preferred.
• Strong communication and problem-solving abilities.
• Attention to detail and teamwork.

Responsabilidades

• Deliver prompt and professional solutions for customer inquiries via phone, email or chat.
• Instruct, implement, and follow SOPs, respond to inquiries, provide quotes, place orders and provide order updates.
• Work with Operations, Engineering, Finance, and Sales to provide resolutions to customer problems; escalations as needed.
• Maintain a proficient knowledge of all company products and services.
• Handle complex and escalated customer service projects and initiatives.
• Create and run productivity reports as necessary.
• Tracking progress on accounts to ensure deadlines and KPIs are met.
• Works with Sales team to deliver the highest level of customer service.
• Share specialty product or account knowledge with team members.

Conocimientos

Communication skills

Interpersonal skills

Critical thinking

Problem solving

Attention to detail

Educación

High school diploma

Herramientas

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Descripción del empleo

Essential Duties and Responsibilities

• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.; resolve customer inquiries in timely and accurate fashion to ensure customer satisfaction
• Instruct, implement, and follow standard operating procedures, respond to inquiries, provide quotes, place orders and provide order updates; will handle higher value customers and/or programs, maintain pricing in MRP and work with information services group to maintain.
• Work with Operations, Engineering, Finance, and Sales to provide resolutions to customer problems; escal ...
• Maintain a proficient knowledge of all company products and services
• Handle complex and escalated customer service projects and initiatives
• Create and run productivity reports as necessary
• Tracking progress on accounts to ensure that deadlines and company metrics are met as required
• Works with Sales team to deliver the highest level of customer service
• Works in alliance with team members daily to share the workload of the department; required to share any specialty product or account knowledge with team members
• Responsible for ensuring all orders are correctly reconciled prior to order entry per the customers contract and terms of agreement
• Meets any Customer Account Coordinator or KPI related goals that might be established by the Manager
• Attends National trade shows as needed

Position Requirements

• High school diploma required
• Three (3) or more years' experience in customer service position preferred; manufacturing preferred
• Strong communication (verbal and written) and interpersonal skills;
• Critical thinking and problem solving
• Attention to detail
• Proficient in Microsoft Word (Excel, Word, Power Point)