Customer Support

GENESCREEN COUNSELING, LLC; Boulder (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Health, dental, and vision insurance (

Paid time off and holidays

Retirement savings plan

Supportive and collaborative work env

Job summary

GENESCREEN COUNSELING, LLC is seeking a Customer Support Representative to be the first point of contact for customers. You will respond to inquiries by phone, email, and chat, resolve issues, and ensure a positive experience. The role emphasizes clear communication, attention to detail, and teamwork.

The position includes paid training, competitive pay, and benefits; it also requires maintaining confidentiality and collaborating with other departments to resolve issues.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and accurate record-keeping.
• Ability to resolve customer issues and escalate when needed.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer concerns while maintaining high satisfaction.
• Accurately document customer interactions and maintain records.
• Troubleshoot basic product/service issues and escalate complex cases.
• Process customer requests, account updates, and order inquiries.
• Follow company policies, procedures, and quality standards.
• Collaborate with internal teams to ensure prompt resolution.
• Meet individual and team performance metrics.
• Maintain confidentiality of customer information.

Skills

Customer service

Communication

Attention to detail

Documentation

Problem solving

Job description

We are seeking a professional, customer-focused Customer Support Representative to join our growing team. In this role, you will serve as the first point of contact for customers, providing exceptional service by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, detail-oriented, and passionate about helping others.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

Resolve customer concerns while maintaining a high level of customer satisfaction.

Accurately document customer interactions and maintain detailed records.

Troubleshoot basic product or service issues and escalates complex cases when necessary.

Process customer requests, account updates, and order-related inquiries.

Follow company policies, procedures, and quality standards.

Collaborate with internal departments to ensure prompt issue resolution.

Meet individual and team performance metrics.

Maintain confidentiality of customer information.

Perform additional duties as assigned.

• Competitive pay
• Paid training
• Health, dental, and vision insurance (where applicable)
• Paid time off and holidays
• Retirement savings plan
• Supportive and collaborative work environment

Equal Opportunity Employer

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.