Customer Service

Ultimate Staffing; Los Angeles (CA); On-site; USD 34,000 - 45,000; Full time

Job summary

Ultimate Staffing in Los Angeles seeks a Customer Service Representative for our call center. You will handle a high volume of inbound and outbound calls, resolve inquiries, and provide product and service information.

The ideal candidate communicates clearly, solves problems quickly, and maintains a positive customer experience in a fast-paced environment. You will accurately document interactions in CRM and assist with order processing.

Qualifications

• Excellent communication skills.
• Strong problem-solving abilities.

Responsibilities

• Handle high-volume inbound and outbound customer calls professionally and courteously.
• Respond to customer inquiries regarding products, services, account information, and company policies.
• Resolve customer concerns, complaints, and issues while maintaining a positive customer experience.
• Accurately document customer interactions in CRM or database systems.
• Process orders, payments, accou

Job description

We are seeking a professional and customer-focused Customer Service Representative to join our call center team. The ideal candidate will be responsible for handling a high volume of inbound and outbound calls, resolving customer inquiries, providing product and service information, and ensuring a positive customer experience. The successful candidate will possess excellent communication skills, strong problem-solving abilities, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities

• Handle high-volume inbound and outbound customer calls professionally and courteously.
• Respond to customer inquiries regarding products, services, account information, and company policies.
• Resolve customer concerns, complaints, and issues while maintaining a positive customer experience.
• Accurately document customer interactions in CRM or database systems.
• Process orders, payments, accou

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.