Customer Service

Kelly Services; Long Beach (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Service bonus

Holiday pay plans

Transit spending account

Paid sick leave

Job summary

Kelly Services is seeking a Customer Service Representative in Long Beach, CA. The CSR will be the main contact for customers and dealers, handling orders, product information, delivery coordination, and day-to-day service needs.

Inside Sales experience is required, with a focus on accuracy and timely communication. The role involves coordinating with sales, credit, delivery, and production teams to ensure smooth fulfillment and satisfaction.

Qualifications

• 1-2 years of customer service or related work experience preferred.
• Inside Sales experience 1+ years
• Strong verbal and written communication skills with a friendly, positive attitude.
• Comfortable with data entry, email, and basic computer systems.
• Ability to perform basic calculations accurately.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Order Support: Take and process orders by phone, email, and in person. Review dealer requests and order acknowledgments.
• Inside Sales experience
• Fulfillment Tracking: Monitor shipment schedules and help ensure deliveries are completed on time. Expedite orders when necessary.
• Team Coordination: Work closely with outside sales, inside sales, credit, delivery, and production teams.
• Customer Assistance: Answer product and technical questions and prepare basic price quotes for the sales team.
• Administrative Support: Process returns, manage customer credits, and enter order specifications accurately into the computer system.
• Provide friendly, professional service while maintaining strong relationships with customers and internal teams.

Skills

Inside Sales experience

Communication

Data entry

Math skills

Organization

Job description

Customer Service Representative (CSR)

Location: Long Beach, CA

Pay: $24/hour

Schedule: Monday-Friday | 7:00 AM-3:30 PM

We are seeking a Sales/Customer Service Representative to serve as the main point of contact at our Long Beach branch. This position supports customers and dealers with order processing, product information, delivery coordination, and day-to-day customer service needs. Inside Sales experience is required.

Key Responsibilities

• Order Support: Take and process orders by phone, email, and in person. Review dealer requests and order acknowledgments.
• Inside Sales experience
• Fulfillment Tracking: Monitor shipment schedules and help ensure deliveries are completed on time. Expedite orders when necessary.
• Team Coordination: Work closely with outside sales, inside sales, credit, delivery, and production teams.
• Customer Assistance: Answer product and technical questions and prepare basic price quotes for the sales team.
• Administrative Support: Process returns, manage customer credits, and enter order specifications accurately into the computer system.
• Provide friendly, professional service while maintaining strong relationships with customers and internal teams.

Qualifications

• Experience: 1-2 years of customer service or related work experience preferred.
• Inside Sales experience 1+ years
• Communication: Strong verbal and written communication skills with a friendly, positive attitude.
• Computer Skills: Comfortable with data entry, email, and basic computer systems.
• Math Skills: Ability to perform basic calculations accurately.
• Organization: Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.

Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en).

Kelly Services is proud to be an Equal Employment Opportunity and Affluent Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.