Customer Service

Path Arc; La Mesa (CA); A distancia; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance (dental and vision)

Excellent retirement plan

Upward mobility into other positions

Flexible hours

Remote Position(s) available

Descripción de la vacante

Path Arc is seeking a customer service representative to assist clients by providing product information, listening empathetically, and resolving issues quickly. The role emphasizes proactive problem solving and a positive customer experience.

The position handles calls, emails, chats, and scheduling callbacks, with a focus on following procedures and multitasking. Remote work options are available, offering growth into other roles within the company.

Formación

• Experience in customer support or related field.
• Excellent phone and written communication.
• Basic computer skills and multitasking.
• Strong time management and prioritization.
• Customer-focused with problem-solving mindset.

Responsabilidades

• Answer and manage inquiries via calls, email, chat.
• Provide accurate product information and troubleshooting.
• Follow procedures and policies.
• Record interactions and update customer records.
• Assist with upselling when appropriate.

Conocimientos

Customer focus

Active listening

Communication skills

Multitasking

Time management

Upselling

Scheduling calls

Descripción del empleo

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)