Customer Service

Path Arc; Beaumont (CA); Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Upside mobility into other positions

Flexible hours

Remote Work

Job summary

Path Arc is seeking a Customer Service Representative to answer inquiries, provide product information, and help customers with empathy and efficiency. You will listen, learn, and resolve issues quickly, while maintaining a positive customer experience across phone, email, and chat channels.

The role emphasizes listening, timely problem solving, and teamwork, with opportunities to advance into management as you grow with the company.

Qualifications

• Experience in customer support, client services, sales, or a related field.
• Excellent at communicating over the phone and other communication platforms.
• Basic computer skills and experience.
• Able to multitask.
• Excellent time management and prioritization skills.
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution.

Responsibilities

• Answer and manage incoming calls, emails, chats, and/or IVR systems.
• Excellent customer care and focus; assess needs and provide correct answer or path.
• Learn and follow all customer service procedures and policies.
• Strive to meet and go above personal and team target goals.
• Record, organize and file customer interactions and account changes.
• Able to up-sell if needed.
• Able to schedule call backs and appointments to resolve needs.

Skills

Customer service

Communication

Time management

Multitasking

Active listening

Problem solving

Tools

Phone system

Email

Chat

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)