Customer Service

Path Arc; Banning (CA); A distancia; USD 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Retirement plan

Career progression

Flexible hours

Remote work

Descripción de la vacante

Path Arc is seeking a dedicated Customer Service Representative to handle inquiries, provide product information, and resolve issues with empathy and efficiency. You will manage calls, emails, and chats, while learning company procedures to deliver a positive customer experience.

Ideal candidates excel in communication, multitasking, and time management, with a customer-first mindset and a willingness to learn and adapt in a remote work setting.

Formación

• Previous experience in customer support, client services, sales, or a related field.
• Excellent at communicating over the phone and other communication platforms.
• Basic computer skills and experience.
• Able to multitask and manage time effectively.
• Active listening and ability to relay information clearly.

Responsabilidades

• Answer and manage incoming calls, emails, chats, and IVR systems
• Provide product information and resolve customer inquiries empathetically
• Record, organize, and file customer interactions and account changes
• Schedule callbacks and appointments to resolve customer needs
• Strive to meet and exceed personal and team goals

Conocimientos

Customer support

Communication skills

Multitasking

Time management

Active listening

Empathy

Herramientas

Basic computer skills

Descripción del empleo

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)