Customer Service

The Juris Agency; Grand Island (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Flexible Schedule

Evenings Off

Mon-Fri Schedule

Retirement Plan

Job summary

Mark Porter-Farmers Insurance Agency in Grand Island, Nebraska, is hiring an Insurance Customer Service Representative to service new and existing accounts and support sales goals. You will use your professional demeanor, willingness to learn, and strong communication skills to handle calls, payments, and data updates.

No prior insurance experience is required, and the position offers a supportive team, flexible schedule, and opportunities for growth within the agency.

Qualifications

• Willingness to learn and coachable attitude.
• Upbeat, positive and enthusiastic demeanor.
• Self-starter with a sense of urgency.
• Ability to multitask, follow-thru and follow-up.
• Excellent verbal and written communication.
• Professional phone etiquette.
• Career minded and goal oriented.
• Strong customer service skills.
• Good problem-solving abilities.

Responsibilities

• Handle all incoming claim calls and follow-up.
• Take premium payments from customers.
• Verify contact details and update records.
• Answer incoming calls on the first ring.
• Reach out to prospective customers via VOIP and dialing systems.

Skills

Willingness to learn

Positive attitude

Self-starter

Multitasking

Communication skills

Phone etiquette

Career minded

Customer service

Problem solving

Job description

Job Description

Are you looking for an opportunity to put your skills to better use?

Mark Porter-Farmers Insurance Agency in GRAND ISLAND, Nebraska, is looking for a positive, enthusiastic individual to join our outstanding team as a Insurance Customer Service Representative. You will be using your professional demeanor, willingness to learn, and excellent communication skills to service new and existing accounts to achieve agency sales goals and service standards. Whether you have experience in the insurance industry or are looking to start down a new career path, this is the place for you.

No Previous Insurance Experience? No problem!

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Evenings Off
• Mon-Fri Schedule
• Retirement Plan

Responsibilities

Handle all incoming claim calls from customers and follow-up.

Take premium payments from customers.

Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

Answer incoming phone calls on the first ring.

Call prospective customers by operating VOIP telephones, automatic dialing systems, and other internet technologies.

Requirements

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Professional phone etiquette.
• Career minded vision.
• Great Customer Service Skills.
• Problem-Solving Capabilities.