Customer Service

Farmers Insurance Group; Kearney (NE); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Flexible Schedule

Evenings Off

Mon-Fri Schedule

Retirement Plan

Job summary

Mark Porter-Farmers Insurance Agency in GRAND ISLAND, Nebraska, is seeking a positive, enthusiastic Insurance Customer Service Representative to service new and existing accounts and help achieve agency sales goals and service standards.

No Previous Insurance Experience? No problem! This role emphasizes learning, strong communication, and a proactive, customer-focused approach within a local agency.

Qualifications

• Willingness to learn and be coachable.
• Upbeat, positive attitude.
• Self-starter with sense of urgency.
• Ability to multi-task and follow-up.
• Excellent communication and interpersonal skills.
• Professional phone etiquette.
• Career-minded with customer service focus.
• Strong problem-solving abilities.
• Property & Casualty license required.

Responsibilities

• Handle all incoming claim calls from customers and follow-up.
• Take premium payments from customers.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Call prospective customers by operating VOIP telephones, automatic dialing systems, and other internet technologies.

Skills

Communication skills

Learnability

Multi-tasking

Phone etiquette

Self-starter

Problem solving

Customer service

Education

Property & Casualty license

Job description

Job Description

Are you looking for an opportunity to put your skills to better use?

Mark Porter-Farmers Insurance Agency in GRAND ISLAND, Nebraska, is looking for a positive, enthusiastic individual to join our outstanding team as a Insurance Customer Service Representative. You will be using your professional demeanor, willingness to learn, and excellent communication skills to service new and existing accounts to achieve agency sales goals and service standards. Whether you have experience in the insurance industry or are looking to start down a new career path, this is the place for you.

No Previous Insurance Experience? No problem!

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Evenings Off
• Mon-Fri Schedule
• Retirement Plan

Responsibilities

• Handle all incoming claim calls from customers and follow-up.
• Take premium payments from customers.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Call prospective customers by operating VOIP telephones, automatic dialing systems, and other internet technologies.

Requirements

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Professional phone etiquette.
• Career minded vision.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• A Property & Casualty insurance license is required.