Customer Service

Ryan Nash - State Farm Agency; Catonsville (MD); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Base hourly pay + commissions

Paid Time Off

Health and dental stipend

Career growth potential

Job summary

Ryan Nash - State Farm Agency in Catonsville, MD is seeking a friendly Customer Service Representative to greet clients, answer phones, and build lasting relationships. You will educate customers about insurance options, explain coverage, and process requests with a focus on accuracy and courtesy.

This role offers base hourly pay with commissions/bonuses, paid time off, health and dental stipend, and opportunities for advancement within the office.

Qualifications

• Strong customer service and communication abilities.
• Ability to explain insurance options and answer questions clearly.
• Proactive problem solving and team collaboration.

Responsibilities

• Answer phones and greet clients.
• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service regarding insurance inquiries, coverages, and billing.
• Educate customers about insurance options using a needs-based approach.

Skills

Customer service

Communication skills

Teamwork

Detail oriented

Sales orientation

Job description

About this position

Customer Service
Ryan Nash - State Farm Agency, located in Catonsville, MD is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not limited to:

• Answer phones and greet clients
• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options

You will receive:

• Base hourly pay plus Commission/Bonuses
• Paid Time Off (vacation and personal/sick days)
• Monthly stipend for health and dental
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements:

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Ability to work in a team environment
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer
• Property Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. #SMA