Customer Sales & Support Specialist II

Allparts, Inc.; Warsaw (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

401k retirement plan

Employee stock purchase plan

Job summary

Dorman Products is seeking a Call Center Representative in Warsaw, KY. You will handle customer inquiries by phone, email, and chat, resolving issues on availability, pricing, order status, and product applications, with data-driven support.

The role emphasizes accurate data entry, order processing, and collaboration with teammates to improve service levels and customer satisfaction.

Qualifications

• High School Diploma required; Bachelor’s Degree preferred.
• 2–4 years of work experience in customer service or a related field.
• Experience in aftermarket auto parts industry is a plus.

Responsibilities

• Answer customer queries (phone, email) regarding availability, pricing, order status, and applications.
• Enter and process orders with accuracy; apply credits as needed.
• Develop and analyze reports using Business Objects, MS Access, and MS Excel.

Skills

Data entry

Customer service

Communication

Problem solving

Teamwork

Education

High School Diploma

Bachelor's degree preferred

Tools

MS Access

Business Objects

SAP

MS Excel

Job description

Dorman Products is seeking a Call Center Representative in Warsaw, KY. You will handle customer inquiries by phone, email, and chat, resolving issues on availability, pricing, order status, and product applications, with data-driven support.

The role emphasizes accurate data entry, order processing, and collaboration with teammates to improve service levels and customer satisfaction.