Customer Sales & Support Representative II

Allparts, Inc.; Kentucky; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401k with company match

Paid time off

Paid holidays

Job summary

Dorman Products in Warsaw, KY is seeking a dedicated Call Center/Customer Service Representative to handle inquiries on item availability, orders, and account status. You will enter data accurately, support billing inquiries, and help with back-office tasks to improve service levels.

The role emphasizes data handling with heavy emails and calls, plus opportunities to mentor team members and contribute to reporting initiatives using BI tools. Join a team focused on reliability and customer care.

Qualifications

• High School diploma required; bachelor’s degree preferred.
• 2–4 years of customer service experience in aftermarket auto parts.
• Proactive problem solving and data accuracy are essential.
• Strong communication skills, both written and spoken.
• Ability to work weekends or different shifts as needed.

Responsibilities

• Answer customer queries about item availability, descriptions, and orders.
• Assist new customers with account setup and data entry of sales orders.
• Develop and analyze reports using Business Objects, MS Excel, and MS Access.
• Mentor teammates and support call center training and decisions.
• Handle emails and calls ~80% vs chat ~20% daily.

Skills

Strategic thinking

Problem solving

Verbal and written communication

Data-driven

Flexibility in shifts

Education

High School Diploma

Bachelor’s Degree preferred

Tools

Microsoft Excel

Microsoft Word

MS Access

Business Objects

SAP (experience preferred)

Job description

Location: Warsaw, KY, US, 41095

Company: Dorman Products

Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products. Today, we have more than 3,800 employees across 29 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Publicly traded under the stock ticker DORM, reaching a revenue of $2.13 billion in 2025.

Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

Primary Duties

• Answer customer queries (phone, email, etc.) regarding: item availability, item description, part status, and item applications, order tracking, account status, fill rate, backorder/mis-ship, billing,pricing issues and show or sample orders.
• Assist new customers information gathering for account set up
• Accurate data entry of sales orders, enter and apply proper credits to customer orders.
• Develop and analyze various reporting in Business Objects, MS Access, and MS Excel
• Determine and lead workflow and projects based on volume
• Mentor and train other team members as needed.
• Support the call center team with training, decision making, and situational support.
• Perform other duties as assigned.
• Daily primary responsibility is data, handling emails~80%and calls/chat ~20%

Qualifications

• Must be a strategic thinker and take a proactive approach to problem resolution
• Proficient computer skills with Microsoft Excel, Word and Access; Business Objects and SAP experiencepreferred.
• Excellent verbal and written communication skills
• Good analytical, problem solving anddecision-makingskills
• Good work performance and safety conscience
• Possess a strong work ethic
• Ability to work weekends or different shifts as needed
• Physical Requirement: Capability to lift20pounds.
• Working Conditions: While performing the duties of this job, the employee is regularly required to reach, swivel, carry items from one building to another, and speak and actively listen. Noise level is usually moderate.

Education / Experience

• High School Diploma required; Bachelor’s Degree preferred
• 2-4 years of workexperience in customer service department, aftermarket auto parts industryor equivalent combination of education and experience.

The US base rate for this full-time position is . The actual base pay offered to the successful candidate will depend on multiple factors, including but not limited to job-related knowledge and skills, experience, business needs, geographical location, and internal pay equity. Compensation decisions are made based on the specific facts and circumstances of each role and candidate.

As a Dorman US contributor, you (and eligible dependents, as applicable) will have access to medical, dental, vision, basic life insurance, paid time off (sick/vacation), and Paid Parental Leave. U.S. employees are entitled to paid holidays, floating holidays, and paid time off starting in their first year of employment depending on hire date. You are also able to participate in our 401k retirement plan (with company match and profit-sharing) and Discounted Employee Stock Purchase Plan.

Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V. www.DormanProducts.com

Nearest Major Market: Cincinnati
Job Segment: Call Center Representative, Customer Service Representative, Sales Rep, Auto Parts, Data Entry, Customer Service, Sales, Automotive, Administrative