Customer Sales & Showroom Support Specialist

Reece Supply Company; Austin (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Reece Supply Company is seeking a Customer Sales Support Associate for the Bath + Kitchen Division in Austin, TX. You will support Showroom and Network Consultants with administrative tasks, order management, and customer service throughout the journey.

Interactions are primarily via phone or email. This role emphasizes learning and development with no individual sales targets, offering a path toward a future showroom consultant role through training and coaching.

Qualifications

• Strong verbal communication skills for phone and email interactions.
• Clear written communication to document customer notes and updates.
• Ability to collaborate with Showroom Consultants, vendors, and internal teams.
• Demonstrated empathy and urgency in resolving customer issues.
• Proactive follow-up with customers to ensure satisfaction and timely updates.
• Able to balance multiple tasks and prioritize effectively.

Responsibilities

• Utilize Eclipse to manage backorders and communicate ETA updates.
• Enter Service Now tickets for maintenance and technical issues.
• Schedule deliveries and installations, and release products by due dates.
• Maintain accurate customer records and order documentation; perform follow-ups.

Skills

Communication

Interpersonal skills

Time management

Job description

Reece Supply Company is seeking a Customer Sales Support Associate for the Bath + Kitchen Division in Austin, TX. You will support Showroom and Network Consultants with administrative tasks, order management, and customer service throughout the journey.

Interactions are primarily via phone or email. This role emphasizes learning and development with no individual sales targets, offering a path toward a future showroom consultant role through training and coaching.