Customer Sales Support Specialist (Showroom)

Morsco; United States; On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Paid time off

Parental leave

Vision insurance

Disability insurance

Life insurance

Job summary

Reece USA is seeking a Customer Sales Support professional for the Bath + Kitchen division to assist showroom and network consultants with administrative, operational, and customer service tasks. You will handle order management, backorders, scheduling, and project coordination while delivering exceptional service across the customer journey.

This role emphasizes hands-on learning, teamwork, and development toward future showroom or sales responsibilities, with strong attention to detail and

Qualifications

• Associate degree or higher.
• 1+ years in hospitality, retail, customer service, administrative support, or wholesale service.
• Proficient in Microsoft Suite of products.
• Experience providing customer support, coordinating activities, or managing multiple priorities in a fast-paced environment.

Responsibilities

• Utilize Eclipse to manage backorders and coordinate with vendors for ETAs and communicate updates to writers and customers.
• Answer phones promptly and communicate updates to customers and writers using internal notes in Eclipse.
• Schedule deliveries and installations and provide post-sale service within 1 business day.
• Support showroom and branch operations with administrative coordination and procedures.

Skills

Communication

Interpersonal

Time management

Problem solving

Education

Associate degree or higher

Tools

Microsoft Office

Job description

Reece USA is seeking a Customer Sales Support professional for the Bath + Kitchen division to assist showroom and network consultants with administrative, operational, and customer service tasks. You will handle order management, backorders, scheduling, and project coordination while delivering exceptional service across the customer journey.

This role emphasizes hands-on learning, teamwork, and development toward future showroom or sales responsibilities, with strong attention to detail and