Customer Service Specialist — Growth & Benefits

FTC Equipment, LLC; Kansas City (MO); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary and performance-based bonuses

Comprehensive benefits package

Opportunities for professional development

Supportive work environment

Job summary

A distribution company in Kansas City is seeking a Customer Service Representative. The role involves responding to customer inquiries, maintaining product knowledge, and collaborating with team members to enhance service quality. Ideal candidates will have excellent communication skills and the ability to problem-solve effectively. This position offers competitive salary, performance-based bonuses, and a comprehensive benefits package.

Qualifications

• Previous experience in customer service or related field is a plus.
• Ability to remain calm under pressure.
• Strong problem-solving skills.

Responsibilities

• Respond promptly to customer inquiries via phone and email.
• Maintain knowledge of products and services.
• Document all customer interactions in CRM.

Skills

Verbal communication

Written communication

Problem-solving

Teamwork

Education

High school diploma or equivalent

Some college coursework preferred

Tools

Quickbooks

Microsoft Office Suite

CRM software

Job description

A distribution company in Kansas City is seeking a Customer Service Representative. The role involves responding to customer inquiries, maintaining product knowledge, and collaborating with team members to enhance service quality. Ideal candidates will have excellent communication skills and the ability to problem-solve effectively. This position offers competitive salary, performance-based bonuses, and a comprehensive benefits package.