Customer Route & Service Scheduler

Culligan by Consolidated Water Group; Carrollton (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Culligan by Consolidated Water Group in Carrollton, GA is seeking a Service/Route Coordinator to manage customer interactions, schedule service visits and deliveries, and support field operations for efficient routes.

The role emphasizes accurate record-keeping, proactive communication with customers and technicians, and continuous improvement of scheduling processes to enhance service quality.

Qualifications

• GED or better.
• Experience with IFS or Salesforce preferred.
• Excellent verbal and written communication.
• Strong multitasking and organizational skills.

Responsibilities

• Handle customer interactions with professionalism and empathy.
• Schedule service appointments and follow up.
• Create and manage service tickets and work orders.
• Coordinate routes to maximize efficiency.
• Maintain accurate customer records in the system.
• Assist with reports and special projects.

Skills

Customer service

Route coordination

Scheduling

Microsoft Office

Communication

Education

GED or better

Associate or Bachelor's degree preferred

Tools

IFS

Salesforce

Job description

Culligan by Consolidated Water Group in Carrollton, GA is seeking a Service/Route Coordinator to manage customer interactions, schedule service visits and deliveries, and support field operations for efficient routes.

The role emphasizes accurate record-keeping, proactive communication with customers and technicians, and continuous improvement of scheduling processes to enhance service quality.