Customer Service & Scheduling Specialist

culligan-careers; Hilton Head Island (SC); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Medical insurance

Vacation, paid time off

Company-paid training

Employee discounts for Culligan in‑hom

Job summary

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs.

You should be detail-oriented, organized, and have strong interpersonal and communication skills. Responsibilities include order processing, proactive sales support, scheduling service and delivery orders, and coordinating with the operations team.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong time management and project management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Detail-oriented and organized with strong interpersonal abilities.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts
• Provide proactive sales support by developing close relationships with customers
• Schedule service and delivery orders
• Coordinate schedules with the service/operations team
• Contact customers for purposes of scheduling additional services or offering maintenance plans
• Refer unresolved customer grievances to designated departments for further investigation

Skills

Communication skills

Time management

Microsoft Office

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs.

You should be detail-oriented, organized, and have strong interpersonal and communication skills. Responsibilities include order processing, proactive sales support, scheduling service and delivery orders, and coordinating with the operations team.