Customer Care & Scheduling Specialist

Culligan Water Kansas City; Olathe (KS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Wellness resources

Job summary

Culligan Water is seeking a Customer Service Representative to engage with customers, discuss orders, resolve issues, and meet related needs. The role emphasizes attention to detail, organization, and strong interpersonal communication to support ongoing customer satisfaction.

Candidates should bring experience in customer relations and proven written and verbal communication skills, with ability to coordinate with teams and manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or GED.
• Minimum of two years of customer service experience required.
• Strong time management and project management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent communication skills, both written and verbal.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts
• Provide proactive sales support by developing close relationships with customers
• Schedule service and delivery orders
• Coordinate schedules with the service/operations team
• Contact customers for purposes of scheduling additional services or offering maintenance plans
• Refer unresolved customer grievances to designated departments for further investigation

Skills

Communication

Interpersonal skills

Time management

Project management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Culligan Water is seeking a Customer Service Representative to engage with customers, discuss orders, resolve issues, and meet related needs. The role emphasizes attention to detail, organization, and strong interpersonal communication to support ongoing customer satisfaction.

Candidates should bring experience in customer relations and proven written and verbal communication skills, with ability to coordinate with teams and manage multiple tasks in a fast-paced environment.