Customer Success & Scheduling Specialist

Culligan; Olathe (CO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Wellness resources

Job summary

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs.

To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills. In this role you will handle order processing, provide proactive sales support, schedule service and delivery orders, and coordinate with the

Qualifications

• High school diploma or GED required.
• Minimum of two years of customer service experience.
• Strong time management and ability to manage multiple projects.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Extensive problem-solving, order processing, and helping manage customer accounts
• Provide proactive sales support by developing close relationships with customers
• Schedule service and delivery orders
• Coordinate schedules with the service/operations team
• Contact customers for purposes of scheduling additional services or offering maintenance plans
• Refer unresolved customer grievances to designated departments for further investigation

Skills

Customer service experience

Excellent communication skills

Time management

Project management

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs.

To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills. In this role you will handle order processing, provide proactive sales support, schedule service and delivery orders, and coordinate with the