Service & Route Optimization Coordinator

Culligan International; Carrollton (GA); On-site; USD 48,000 - 64,000; Full time

Job summary

Culligan International is seeking a Service/Route Coordinator to manage customer interactions, coordinate service schedules, and optimize routes for field teams. You will support account management, ensure accuracy in scheduling, and drive operational efficiency to deliver excellent customer experiences.

Responsibilities include handling calls, greeting customers, creating tickets and work orders, tracking progress, and communicating with technicians.

Qualifications

• High school diploma or equivalent required; degree preferred.
• Proficiency in IFS, Salesforce, or similar systems; strong MS Office skills.
• Excellent verbal and written communication for effective customer and team interactions.
• Strong organizational skills, with the ability to multitask and prioritize in a fast-paced environment.
• Proven problem-solving abilities to address scheduling and operational challenges.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and empathy.
• Greet and assist walk-in customers.
• Resolve customer inquiries, concerns, and complaints efficiently.
• Schedule service appointments/deliveries and follow-up communications.
• Conduct outbound calls to generate revenue and promote services.
• Create and manage service tickets, preventive maintenance actions, and work orders.
• Review service schedules and assign tasks to field service technicians.
• Optimize routes for field service teams to ensure minimal travel time and maximum efficiency.
• Adjust schedules as needed based on availability, emergencies, or cancellations.
• Track service completion and follow up on open work orders.
• Collaborate with field teams to resolve scheduling conflicts and operational issues.
• Assist field teams with support requests and maintain effective communication.
• Monitor call volumes and identify support needs.
• Assist with special projects and reporting as required.
• Propose process improvements to enhance efficiency and customer satisfaction.
• Contribute to team discussions to optimize operational workflows and identify improvement opportunities.
• Participate in ongoing training and development initiatives.

Skills

Customer service

Route coordination

Scheduling

Communication

Organization

Education

High school diploma

Associate or Bachelor's degree (preferred)

Tools

IFS

Salesforce

Microsoft Office

Job description

Culligan International is seeking a Service/Route Coordinator to manage customer interactions, coordinate service schedules, and optimize routes for field teams. You will support account management, ensure accuracy in scheduling, and drive operational efficiency to deliver excellent customer experiences.

Responsibilities include handling calls, greeting customers, creating tickets and work orders, tracking progress, and communicating with technicians.