Customer Service & Admin Coordinator

culligan-careers; Ottawa (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Paid time off

Employee discounts

Company-paid training

Job summary

Culligan Water is seeking a Customer Service Representative to manage customer relationships, resolve issues, and discuss orders. The role requires detail-oriented, organized candidates with excellent interpersonal and communication skills.

Your responsibilities will include order processing, scheduling services, and maintaining customer accounts, while providing proactive sales support. The ideal candidate will possess a high school diploma, customer service experience, and proficiency in

Qualifications

• Detail-oriented and organized individual.
• Ability to lift 50lbs.
• Strong interpersonal and communication skills.

Responsibilities

• Extensive problem-solving, order processing, and managing customer accounts.
• Provide proactive sales support by developing close relationships with customers.
• Schedule service and delivery orders.
• Coordinate schedules with the service/operations team.
• Contact customers for scheduling additional services.
• Refer unresolved customer grievances to designated departments.

Skills

Customer service skills

Time management

Project management

Microsoft Office proficiency

Interpersonal skills

Communication skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Culligan Water is seeking a Customer Service Representative to manage customer relationships, resolve issues, and discuss orders. The role requires detail-oriented, organized candidates with excellent interpersonal and communication skills.

Your responsibilities will include order processing, scheduling services, and maintaining customer accounts, while providing proactive sales support. The ideal candidate will possess a high school diploma, customer service experience, and proficiency in