Customer Support & Scheduling Specialist

culligan-careers; Portsmouth (VA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Medical insurance

Dental insurance

Vision insurance

401K retirement with company match

Vacation time

Company-paid training

Employee discounts

Job summary

Culligan Water is seeking a Customer Service Representative to work with customers to discuss orders, resolve problems, and meet related needs. You should be detail-oriented, organized, and possess strong interpersonal and communication skills.

The role involves extensive problem-solving, order processing, and proactive sales support, with coordination of service and delivery scheduling across teams. Strong written and verbal communication is essential, along with proficiency in Microsoft Office.

Qualifications

• Experience in customer service and order processing.
• Alternative phrasing not required.
• Ability to coordinate schedules with teams.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts
• Provide proactive sales support by developing close relationships with customers
• Schedule service and delivery orders
• Coordinate schedules with the service/operations team
• Contact customers for scheduling additional services or offering maintenance plans
• Refer unresolved customer grievances to designated departments for further investigation

Skills

Interpersonal communication

Customer service experience

Problem solving

Microsoft Office proficiency

Time management

Education

High school diploma or GED

Job description

Culligan Water is seeking a Customer Service Representative to work with customers to discuss orders, resolve problems, and meet related needs. You should be detail-oriented, organized, and possess strong interpersonal and communication skills.

The role involves extensive problem-solving, order processing, and proactive sales support, with coordination of service and delivery scheduling across teams. Strong written and verbal communication is essential, along with proficiency in Microsoft Office.