Customer Returns and Shipping Associate

Staples; Westerly (RI); On-site; USD 26,174 - 27,552; Part time

Benefits offered by this job

Flexible part-time or full-time hours

Paid time off

401(k) plan with company match

Dental and vision insurance

Job summary

A leading office supply retailer is seeking a Customer Returns and Shipping Associate in Westerly, RI. This entry-level role involves providing exceptional customer service for shipping and returns. Candidates should be flexible, detail-oriented, and able to work in a team. Compensation ranges from $19 to $20 per hour with part-time options available. A collaborative environment awaits those who apply.

Qualifications

• Able to work a flexible schedule based on the store's needs.
• Strong ability to engage with customers and understand their needs.
• Capacity to lift/push/move materials up to 100 pounds.
• Strong attention to detail and organizational skills.
• Ability to collaborate in a high-paced environment.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities.
• Provide strong customer service for shipping and returns.
• Maintain the Shipping area for efficient processing.
• Ensure supplies for Ship and Returns are in stock.
• Engage with customers to understand their shipping needs.

Skills

Customer engagement

Attention to detail

Ability to lift/push/move materials

Multi-tasking

Collaborative teamwork

Conflict management

Job description

Job Overview

Join to apply for the Customer Returns and Shipping Associate role at Staples.

Shipping Associates provide exceptional customer service and have our customers’ needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture.

Hiring immediately and training provided. After applying, you may have the opportunity to schedule an in-person interview within minutes. Get great perks.

Benefits

• Flexible part-time or full-time hours (depending on the store’s needs), generous paid time off, weekly pay and career development program
• Associate discounts on in-store and online merchandise, services and warranty plans
• Discounts at hundreds of retailers, restaurants and more
• 401(k) plan with a company match
• Dental and vision insurance, full-time eligible for medical coverage
• And many more benefits
• Compensation based on qualifications and experience

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential Skills & Experience

• Able to work a flexible schedule based on the store’s needs
• Must be able to engage with customers and understand their needs to drive additional sales
• Ability to lift/push/move materials up to the 100-pound range
• Strong attention to detail, organization, ability to multi-task and manage priorities
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.

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Location: Westerly, RI — Salary: $19–$20 per hour

Job Details

Seniority level: Entry level | Employment type: Part-time | Job function: Other | Industry: Retail Office Equipment